A Framework for Enterprise Geospatial Software Systems: Empirical Findings on Current Applications and Uses James B. Pi.

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A Framework for Enterprise Geospatial Software Systems: Empirical Findings on Current Applications and Uses James B. Pick, University of Redlands, james_pick@redlands.edu. American Association of Geographers Special Paper Session on Distributed Geospatial Processing: Semantics and Ontology
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A Framework for Enterprise Geospatial Software Systems: Empirical Findings on Current Applications and Uses James B. Pick, University of Redlands, james_pick@redlands.edu American Association of Geographers Special Paper Session on Distributed Geospatial Processing: Semantics and Ontology Friday, April 20, 2007, twelve 1:40pm San Francisco (Comments are valued. Please email to the creator.)

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Outline of Talk A structure for spatial endeavor applications How GIS and spatial innovations bolster venture applications ERP CRM Supply Chain Data Warehouses Research targets and research address Findings Conclusion

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Framework for Enterprise Applications

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Features of a broad Approach to GIS and Spatial Technologies Scalability . The venture approach makes it less demanding to scale up GIS and spatial innovations from moderately few to a huge number of clients. This is fundamental in a domain of authoritative development. Bolstered and open all over the place. In a worldwide economy, the approach suggests that a spatial application can be made generally accessible geologically or authoritatively. Association with outer frameworks . Organizations\' frameworks are turning out to be more community. They are associating with frameworks of different organizations, the legislature, and charitable associations. For example, a firm middle of the road in the store network needs to interconnect with associations all over the chain.

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Features of a far reaching Approach to GIS and Spatial Technologies Ability inside to work together and cross-share data . Major practical frameworks are interrelated in their business forms. A case is that advertising ventures rely on upon budgetary bookkeeping, and assembling particulars to create items being showcased. Security . Endeavor frameworks tend to keep running on a typical innovation base, rather than having scattered islands of innovation around the association. Thus that the firm can concentrate on security and insurance of the regular base. Better administration. Uniting frameworks into major practical modules makes the endeavor framework more justifiable and sensible in the long haul. Upkeep . Having less and bigger venture applications that are outstanding rearranges the support trouble as time goes on.

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ERP Software ERP (Enterprise Resource Planning) programming showed up in the 1990s in light of need to take care of Y2K issues, cost decrease, and absence of similarity of practical "silo\'d" bundles. ERP bundles today cost a large number of dollars, are tedious to execute, with broad preparing. ERP II is web based, utilizing SOA, XML and other web conventions. ERP II interfaces adaptably with GIS and web outline.

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Relationship of GIS to Commercial ERP Systems ERP is a venture wide, complex programming application having numerous significant business applications sharing a typical database or potentially information stockroom. Data streams naturally all through the ERP structure (Gray, 2006). A fundamental ERP is constrained to key useful frameworks of advertising and deals, back and bookkeeping, human asset administration (HRM), and assembling (see figure on next slide). For this ERP plan, different applications, for example, business knowledge and GIS, are executed as independent programming applications outside the ERP, that organize with it. In a complete ERP, more modules are obtained from the ERP merchant and included inside the ERP

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ERP with Basic Features and How it Fits with the Enterprise Framework

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Integration of ERP and GIS Software ERP and GIS programming can be associated together, which exploits key qualities of every sort, and yields a more grounded incorporated outcome for the client. The ERP programming is improved by guide shows and spatial investigation, while the GIS benefits by access to further and more extensive property information.

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Five techniques for coordination of ERP and GIS Inclusion of GIS usefulness in ERP business items. Probability. Not yet accessible financially or declared. Remote Function Calls (RFCs). The ERP programming and GIS programming conjure each other\'s remotely callable capacities. Calling programming is normally created by outsider merchants. Outsider connectors . Connectors are worked by outsider merchants that straightforwardly interface bundled front-end and back-end frameworks. An illustration is iWay Control Builder from Information Builders Expensive, however more often than not has great execution and adaptability (ESRI, 2006).

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Five strategies for combination of ERP and GIS (cont.) Passive middleware . ERP and GIS are associated at the level of detached middleware, that keeps running on top of the working framework (ESRI, 2006). This arrangement fills in the length of clients stick to nonexclusive ERP and GIS, and don\'t attempt to modify their procedures. A case is the SAP\'s GIS Business Connector. Modified Enterprise Application Integration (EAI). A domain of benchmarks, stages, and connector programming that together backings endeavor mix amongst ERP and GIS. A case is SAP Exchange Infrastructure, which plays out this far reaching coordination amongst SAP and ArcGIS programming.

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Customer Relationship Management (CRM) Customer Relationship Management (CRM) alludes to a business technique or application proposed to enhance consumer loyalty and thus to develop incomes and benefits (Oracle, 2006). CRM likewise envelops programming bundles to accomplish this and the change of an association through new pondering clients (Oracle, 2006; Gray 2006). Favorable position of CRM . Clients who infrequently feel disregarded advantage by the individual consideration and altered administrations gave by CRM. Immediate, individual associations between the organization and client, named "touch focuses," construct and fortify the client relationship (Oracle, 2006; Gray, 2006). CRM helps in this procedure by streamlining focused on data and giving it to the client and client benefit workers.

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GIS and CRM and their Joint Applications GIS and CRM can be associated together in routes like GIS-ERP connectors. Uncommon connector programming permits CRM information to be spatially shown Once GIS and CRM are associated, the Joint Applications include: Data accumulation and upgrade . GIS can be useful in blunder cleaning client information. Geocoding and mapping uncover blunders that can be rectified including on-the-ground. Spatial examination can be utilized to credit missing qualities . For example, client information for a missing area can be ascribed from clients at contiguous areas.

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GIS-CRM Joint cooperations (cont.) Business insight . BI is valuable in CRM for information mining, demonstrating, and determining. Numerous BI strategies can be spatially-improved. For example, one of these strategies, information mining, is looking through a substantial information base, for important connections of factors. Information mining is fortified by including the spatial area of the factors. Site assessment models . Spatial investigation can help clients as a major aspect of CRM by displaying ideal siting of business offices, properties, and transport halls. In the land business, clients are occupied with envisioning the siting parts of their properties. In managing an account. In land, site assessment administrations and examination can be accommodated high-esteem clients. Conveyance of assets . The workforce and ventures being connected to improve client connections can be displayed spatially. For example, deals drive mechanization looks to apportion a business compel in the most ideal approach to recognize clients and create connections. Delineate of the areas of the business compel and its clients can be overlaid and looked at.

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GIS-CRM Joint associations – through Business Intelligence Business knowledge for CRM . Chico\'s can perform investigation to make client relationship forms more effective and to comprehend client designs better. For example, Chico\'s could discover that its best clients on the normal shopped in a Chico\'s store each four to five weeks. Through CRM and GIS, it could discover where clients shopped and what they purchased at specific areas. In Florida, Chico\'s many stores have an occasional client stream. A lady Passport part traveling from Chicago may buy two tops in Florida, that can be contrasted and her buy profile in her home city. Anticipating . The CRM empowers the firm to anticipate, in light of authentic records, how the clients dwelling in a region would react to a business advancement. GIS is utilized to outline comes about.

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The Process of CRM: How GIS Helps The procedure of CRM comprises of recognizing the client, separating how a specific client can benefit from outside intervention, connecting with the client, and modifying the real administrations gave. The following table (adjusted from Gray, 2006) demonstrates the Process of CRM (sections) and CRM, IT, and GIS highlights (columns). The part of GIS changes by stages during the time spent CRM.

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GIS and IT Factors in CRM

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Research Objective and Questions The examination goal is to break down the pervasiveness and attributes of big business frameworks that are spatially-empowered for a specimen of twenty firms that use GIS. The exploration inquiries are as per the following: 1. For the specimen, what is the predominance of big business geospatial frameworks? 2. For firms with big business geospatial frameworks, what sort of capacities are bolstered and how is GIS connected with the endeavor frameworks?

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Research Study of the Prevalence, Structure, and Applications of GIS Connected to Enterprise Systems A meeting research study was directed over the previous year of 20 case firms, to decide commonness, structur

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