Applying Lean Six Sigma to Business Continuity Planning .


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Applying Lean Six Sigma to Business Continuity Planning. Jason Radde Office of Emergency Response and Recovery Peter Russelburg Office of Performance Improvement GSA Training Conference and Expo 04 May 2010. Agenda. Introduction Background What is Lean Six Sigma?
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Applying Lean Six Sigma to Business Continuity Planning Jason Radde Office of Emergency Response and Recovery Peter Russelburg Office of Performance Improvement GSA Training Conference and Expo 04 May 2010

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Agenda Introduction Background What is Lean Six Sigma? Congruity Planning and Lean Six Sigma Lean Six Sigma Role GSA Case Study

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1992 1995 2000 Today Lean Six Sigma Background LSS is the private and open industry standard for consistent process change Increase throughput Shorten process durations Reduce surrenders Lower costs IRS GSA NIH US DoD Wells Fargo CitiGroup Bank Of America United Health Group Cardinal Health Blue Cross Home Depot Xerox Maytag Ford Honeywell Johnson Controls Johnson & Johnson Lockheed Martin Bombardier John Deere Whirlpool GenCorp Nokia Sony Siemens Compaq Toshiba DuPont Dow Chemical Motorola TI IBM Kodak AlliedSignal GE

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Introduction as of late, associations (open/private, substantial/little) have started to esteem the significance of directing top notch coherence arranging The way to business progression arranging is to completely comprehend the basic business forms required to bolster an association\'s key capacities, alongside the assets are required to convey them The developing multifaceted nature of everyday operations and conditions on vital business accomplices and IT frameworks has enhanced the requirement for associations to create solid Continuity Plans and a strong base to guarantee a base level of administration amid a catastrophe Lean and Six Sigma handle change programs have been utilized to altogether enhance money related and operational execution over all parts of the business range, and have amplified their effect into all real business capacities and exercises Over the previous decade, the general population segment has started to receive Lean and Six Sigma standards and take off inner Continuous Process Improvement (CPI)/Lean Six Sigma (LSS) projects to oblige spending cuts and staffing diminishments, and in addition to enhance proficiency, adequacy, and responsibility

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What is Lean? Concentrates on enhancing rate and proficiency while killing waste inside business forms Targets the "Seven Deadly Wastes" that torment for all intents and purposes all organizations Reduces prepare multifaceted nature using pull strategies, incline work techniques and sourcing/provider joining Reaches past noticeable side effects (surrenders, holding up, and so on.) to address auxiliary components and the underlying drivers of waste Lean Thinking can be abridged in five standards: "Determine and Focus on Value" "Distinguish the Value Stream" "Permit Value to Flow Without Interruptions" "Let the Customer Pull Value" "Ceaselessly Pursue Perfection" Lean is a teach that intends to deliberately take out waste and other non-esteem including exercises while enhancing the stream of significant worth to the client. Incline extends the constrained center of more customary change endeavors, utilizing the teach over all esteem streams.

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Identifying and Eliminating Waste A way to deal with recognizing and dispensing with waste (low esteem included exercises) Seven Deadly Wastes Typical White Collar Process Excessive Motion Data at various source areas, Manual mark and endorsement work process Office gear separate from work regions = True Value-Added Waiting Time Other Waiting for choices, endorsements, gatherings, and so forth. Utilitarian storehouses/Lack of Ownership Inappropriate prioritization of work Searching for Information Over-generation Focusing on subtle elements not esteemed by client Employees not enabled by full process perceivability powers requirement for "control by advisory group" Unnecessary Processing ~35% Policies forestall errand culmination Redundant or pointless printed material Transcribing data numerous times Approval Wait Time Defects Re-work of any sort Poorly conveyed client prerequisites that drive downstream revise Excessive Inventory Value-Added Project Work Overstaffing work streams because of absence of comprehension of basic way Minimal comprehension of bottlenecks Meetings & Conference Calls Unnecessary Transportation Multiple superfluous marks required for an endorsement Circulating items for pointless survey

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What is Six Sigma? Supplements Lean by taking out exorbitant deformities and varieties from business operations Provides an exceedingly organized approach/procedure to business change through the end of variety (imperfections) in items and administration forms (genuine Six Sigma execution likens to 3.4 DPMO) Ensures that procedure goals and yields are focused on towards client characterized destinations Is normally upheld by a "belt" confirmation program. "Green Belts" and "Dark Belts" execute extends under the direction of Six Sigma "Ace Black Belts." Six Sigma is a teach that empowers organizations to take out exorbitant deformities in their operations – and acknowledge achievement benefits. To accomplish this, Six Sigma supervisors utilize information and factual investigation to find handle mistakes. A "sigma rating" is then decided, which pinpoints the quantity of imperfections per-million-open doors (DPMO) in any assembling, benefit or value-based technique.

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Six Sigma Methodology Six Sigma offers an intense suite of apparatuses utilized as a part of enhancing the nature of an organization\'s operations and bolster forms Phase Activities Tools Define Establish extend structure and extension Identify the issue Identify components basic to the procedure Set objectives Project contract SIPOC graph Problem articulation Measure Develop method for info estimation Quantify handle capacity/decide variety in estimation prepare Process ability investigation Gage R&R ideas Quality instruments Utilize devices to decide enter drivers bringing about variety in process Identify main drivers and speculations Search for relationships among factors Analyze Process mapping, circumstances and end results Ishikawa outlines, underlying driver examination Pareto investigation, histograms, run diagrams Quality devices (QFD) Regression investigation, capacity investigation Change administration ideas Process mapping Prepare association for change Establish working resistances drivers Identify and actualize enhancements Test new process and request input Improve Control Implement controls to guarantee upgrades are acknowledged Monitor and modify handle as important, concentrating on client\'s perspective Mistake sealing ideas Post extend measurements Making change last

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Continuity Planning and Lean Six Sigma Continuity Planning Elements Lean Six Sigma Principles Assess association capacities to recognize staff, materials, procedures and gear important to keep the business working Review handle stream graphs and distinguish operations basic to survival/recuperation and cross association interdependencies; including facilitated basic leadership ability and high-esteem frameworks Define emergency administration strategies and individual duties ahead of time; ensure the people included know their parts and obligations, comprehend your crevices, and plan for how they can be filled Who are the clients and what are their needs? What is the execution standard? Recognize center procedures, key clients and client prerequisites Engage partners and unmistakably decide target How is the procedure performing today and how is it gauged? What may precipitate it? Comprehend the stream of significant worth over a venture Understanding workload and abilities

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Continuity Planning and Lean Six Sigma Continuity Planning Elements Lean Six Sigma Principles Develop an exhaustive Continuity Plan; with contribution from real partners and process proprietors from all Mission Essential Functions Establish strategies for progression of administration, and connect with providers, shippers, assets and different accomplices in arranging Review crisis arranges every year to guarantee as business/needs change so does your readiness necessities What are the most critical reasons for the procedure issue? Direct proper examination – utilizing genuine information (FMEA, QFD, Root Cause, Cause & Effect, 5-Why, and so on) What are the arrangements? How would we execute them? Apply LSS logic to drive out waste and hazard Model and pilot comes about Execute usage and convey important preparing How would we support the advantages? Build up control arrange Initiate nonstop change arranges

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Project Background In May 2007, the President issued National Security Presidential Directive 51/Homeland Security Presidential Directive-20 (NSPD-51/HSPD-20). The National Continuity Policy is a redesigned, incorporated way to deal with keeping up an extensive and powerful congruity capacity to guarantee the conservation of our protected type of government and the proceeding with execution of National Essential Functions under all conditions. In August 2007, the President endorsed the National Continuity Policy Implementation Plan (NCPIP), which coordinated Departments and Agencies (D/As) of the Executive Branch to recognize their Primary Mission Essential Functions (PMEF) which bolster the eight National Essential Functions (NEF\'s) and guided the Secretary of Homeland Security to issue Federal Continuity Directives to give direction to D/As on the most proficient method to actualize the NCPIP.

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GSA Case Study In February 2008, the Secretary of Homeland Security issued Federal Continuity Directive 2 (FCD-2) which gives direction to D/As on recognizing their Mission Essential Functions (MEF\'s), and potential PMEF. It facilitate gives guidance to D/As on leading Business Process Analyses (BPA) and Business Impact Analyses (BIA) and the procedure for accommodation and endorsement of the affirmed PMEF In 2009 the Office of Emergency Response and Recovery left on a push to distinguish and build up a strong operational foundation for the office\'s PMEF; this exertion included th

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