BCB Temporary position Bolster Program Business Decorum.


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BCB Temporary position Bolster Program Business Manners Patrick Low, PhD Dilbar Gimranova, MBA, MPhil Irina Kim, MBA, MPhil Preparing Diagram Business decorum: history, standards and capacities Business correspondence and cooperation Business dress Conduct in regular business circumstances
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BCB Internship Support Program Business Etiquette Patrick Low, PhD Dilbar Gimranova, MBA, MPhil Irina Kim, MBA, MPhil

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Training Outline Business decorum: history, standards and capacities Business correspondence and collaboration Business dress Behavior in run of the mill business circumstances Business presentation – Your interesting open door Main contrasts in the middle of eastern and western business manners Business decorum and non-verbal communication Phone discussion “Business food” MBA Internship Support Team

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Business Etiquette: History Overview Civil Etiquette Business Etiquette = MBA Internship Support Team

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Necessity Functioning Negative circumstances Mutual appreciation Interpersonal relations Business Etiquette Confusion Career improvement Individual’s acknowledgment Corporate society MBA Internship Support Team

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Five Principles of Business Etiquette Absence of sex contrasts Right minute Practical narrow-mindedness Positive speculation Predictability MBA Internship Support Team

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Five Principles of Business Etiquette The Principal of Practical Selfishness – Performing Your Duties Don’t Get on Others way The Principle of Positive deduction – If you don’t have anything constructive or decent to say, the Best is to Be Quite The Principle of Predictability of Behavior in Different Business Situations At working environment there are no men and ladies, there are status contrasts The Right\'s Principle Moment: Certain Rules at certain time, in certain spot, with specific individuals MBA Internship Support Team

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The Truth about Communication MORE imperative WHAT is HEARD WHAT is SAID MBA Internship Support Team

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Building Blocks of the first Impression (60-90 seconds) Verbal = WHAT Vocal = HOW Visual Meaning of 10 words 1 word = 100 truisms “Silent talk” Greeting Introduction Name of the rival Your mentality towards meeting Speed Intonation Temper Volume Emphasis/Stress Rhythm Face appearance Eye contact Body dialect Posture Gestures Dress Rely the most MBA Internship Support Team

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How to Ruin the first Impression Hippy hair Bad amusingness Bad dialect/Slang Dirty shoes Moving eyes Bad body smell Touches MBA Internship Support Team

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Building Impression Through Hands MBA Internship Support Team

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Typical Business Situations Business visit Meeting Behavior with associates and subordinates Behavior amid gathering Face demeanor MBA Internship Support Team

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first Meeting Introducing yourself Handshake Exchanging business cards MBA Internship Support Team

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Success During the first Meeting Do it! The VIP presents the first Introduce yourself Avoid “iron hand” & “dead fish” handshake Pronounce the name, elucidate immediately Offer business card MBA Internship Support Team

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Behavior with partners and subordinates How to study/Accept evaluate How to make supplements, exhibit gratefulness/acknowledge supplements How to carry on amid conference How to utilize the mobile phone out in the open spots What you ought not get some information about What are the normal worthy points MBA Internship Support Team

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Be Constructive when Critique is must Appreciation of the positive part of the occupation Explanation and showing Clearly expressed undertaking MBA Internship Support Team

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Eye Contact MAX=10 seconds Constant eye contact NO eye contact Hostility Summons Pressure Competition Offense Resentment MBA Internship Support Team

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Phone Call Appearance Age IMAGE Your VOICE Gender Education Social status MBA Internship Support Team

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Behavior amid gathering Don’t attempt to get everyone’s consideration No exhausting confronts Nothing positive, Don’t talk negative MBA Internship Support Team

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Face look Smile ties face muscles and discharges others EYE CONTACT SMILE MBA Internship Support Team

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7 contrasts in common decorum and business = the RULEs of Business auto Business meeting Elevator Business tea, espresso Doors Escorting Giving hand MBA Internship Support Team

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EAST or WEST MBA Internship Support Team

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Business Etiquette and Body Language Importance of non-verbal communication Etiquette of motions Be a spectator – achievement ensure Secrets of small scale moves MBA Internship Support Team

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Body Language Confidence Agreement Readiness Openness MBA Internship Support Team

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The privileged insights of Micro Moves BE AN OBSERVER Red chicks Movements of face muscles Change in breath Changing grin Eye response MBA Internship Support Team

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Phone Interaction is the most serious issue among accommodations, and the greatest comfort among issues Visual namelessness Ease in control Time sparing Drama school Full consideration MBA Internship Support Team

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Phone Conversations Somebody calls – WHO IS THERE? You call – WHO IS HERE? Brilliant MIDDLE Ending the telephone call MBA Internship Support Team

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Business Phone Situation This is not my telephone Answering machine – helpful, but… How to record a message How to leave a message Secretary Wait “Chat lover” Annoying MBA Internship Support Team

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When Food and Business are Simultaneous The nuts and bolts: MUST Special nourishments “Money talk” MBA Internship Support Team

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The Money Talk Lunch mission Invitation Reservation Arrival Seats Drinks Main course Wine Service Desert Payment Taking home MBA Internship Support Team

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Drinks Tea function some espresso Glass of Champaign Cocktail Shot of vodka Buffet MBA Internship Support Team

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= Business Etiquette Professional Attract People More Clients Profits MBA Internship Support Team .:tslidese

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