BT Retail SME Broadband System Instructions.


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Market for little business facilitated applications anticipated that would treble by ... Every one of the advantages of Microsoft Exchange Server 2003 including customized email, timetable, contacts and ...
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BT Retail SME Broadband Strategy Briefing 29 April, 2004

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Pierre Danon CEO, BT Retail

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Agenda Insight into the SME broadband upset Highlight the BT Retail Business Broadband achievement The chance to assist change SME organizations with broadband access and applications Announce and exhibit the following strides Question & Answer session

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Certain announcements in this presentation are forward-looking and are made in dependence on the sheltered harbor arrangements of the US Private Securities Litigation Reform Act of 1995. These announcements incorporate, without impediment, those concerning: broadband development and access in the UK, interest for broadband applications; and income development and more prominent productivity in broadband. Despite the fact that BT trusts that the desires reflected in these forward-looking explanations are sensible, it can give no affirmation that these desires will demonstrate to have been right. Since these announcements include dangers and vulnerabilities, genuine results may vary substantially from those communicated or inferred by these forward-looking proclamations. Variables that could bring about contrasts between genuine results and those inferred by the forward-looking proclamations incorporate, yet are not restricted to: material antagonistic changes in monetary conditions in the business sectors served by BT and its lines of business; future administrative activities and conditions in BT\'s working regions, incorporating rivalry from others in the UK and other universal interchanges markets; choice by BT and its lines of business of the proper exchanging and promoting models for its items and administrations; vacillations in remote cash trade rates and loan fees; mechanical advancements, including the expense of growing new items and the need to build uses for enhancing the nature of administration; delayed unfriendly climate conditions bringing about a material increment in additional time, staff or different costs; improvements in the union of advances; the expected advantages and focal points of new advances, items and administrations, including broadband and other new wave activities, not being understood; the planning of passage and gainfulness of BT and its lines of business in certain correspondence markets; huge changes in pieces of the pie for BT and its central items and administrations; to the degree that BT offers resources or minority premiums in its auxiliaries, winning business sector levels for such deals; and general budgetary economic situations influencing BT\'s execution. BT embraces no commitment to overhaul any forward-looking explanations, whether as an aftereffect of new data, future occasions or something else.

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Creating the online economy … the estimation of broadband Employee profitability development Enabling remote working and improved correspondence benefits ie video conferencing and expanded rate of document exchanges Faster access to clients and suppliers Link straightforwardly with clients and suppliers for quick requesting and supply administration Lowers the expense of working together Enables new answers for drive operational efficiencies and control costs New open doors now effectively open Offers access to new applications and administrations not customarily accessible to little organizations Creating better approaches to work together Realize the capability of a quality site to market and offer items and administrations

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The UK broadband upheaval 85% of UK SMEs are in a broadband empowered range heading towards 100% by end 2005 (source: BT Wholesale) 32% of UK SMEs utilizing the web as a part of broadband empowered territories have DSL associations Growth in UK at a rate of 3,500 new associations every week Increasing number of SMEs purchasing online applications Market for little business facilitated applications anticipated that would treble by 2008/09 to c £1bn * UK has climbed from third to second place in overall study of e-availability * *Economist Intelligence Unit - 2004 e-status rankings *BT Analysis 2003, MARS & Co, Continental, Oftel, Edengene, BT Analysis

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Driving towards broadband productivity Driving Netcentricity Business online requests expanded from 7% to 21% (Mar \'03 to Mar \'04) Business online help utilization expanded from 29% to 56% (Mar \'03 to Mar \'04) Driving Customer Satisfaction Very fulfilled expanded from 45% to 51% Dissatisfaction lessened from 17% to 7% (Apr \'03 to Mar \'04) Driving Efficiency >50% decrease in helpdesk costs per client >17% diminishment in system costs (Apr \'03 to Mar \'04) Driving the business sector BT has >50% offer of the UK SME DSL market associations >250k BT business DSL associations, 1.2m agents utilizing BT Driving ARPU development through promoting ICT answers for broadband associated clients Trajectory to business broadband gainfulness in 2005 Narrowband is as of now beneficial

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But we know there is a longing for more than access 48% of our entrance clients purchase applications from BT 100% development in broadband applications in 2003/04

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So what are the little and medium business needs? Straightforward Simple and complete arrangement \'The hardest part is sorting through the waste and attempting to discover precisely what you\'re searching for.\' GFK Feb 2003 Channels that suit their particular needs \'Adaptability and Choice\' BT Research March 2004 Single Point of Contact Single supplier for media communications, IT necessities and backing BT Research March 2004 Local backing and buying focuses \'Nearby nearness for the most part invited\' DBBT March 2004 Value for cash Pay for what they get, immediate business benefits \'Organizations are looking to utilize ICT astutely to open business esteem\' DTI 2003 Relevant Addressing particular needs \'Most business people end up investing more energy dealing with the business they have than producing new business\' Microsoft bCentral 2003 Time Saving Giving them an opportunity to concentrate on center capabilities BT Research March 2004

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But there are obstructions… . Capital speculation \'Expense of procurement is seen as a mind-boggling hindrance to ICT venture\' DTI 2003 Fear of intricacy \'The most complex things can be no issue if the supplier does their occupation in the correct way\' DBBT March 2004 Lack of comprehension \'Littler organizations more than any need somebody to help them abuse innovation yet nobody is set up to do it\' DTI 2003 Lack of specialized asset \'Just 50% of littler organizations (1-50 workers) have an IT office or group\' Computer Weekly Oct 2003

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Duncan Ingram Managing Director for BT Openworld, BT Retail

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Our vision for littler business Broadband access Make it simpler to purchase Support and administrations Resellers and IP Helpdesks Telco\'s/ISP\'s Make it less demanding to introduce and utilize Retail wholesalers Applications merchants Office availability Value added administrations Make it less demanding to keep up

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A consistent on-line experience Product/Service Offerings BT will give a solitary point to all client needs… .. Backing and Services "I now have a solitary site for every one of my needs… ." Office Connectivity Value Added Services Broadband Access Support administrations Office network Customer experience Value included administrations Netcentricity Customer fulfillment Simple and complete client experience Access 69% of BT Business clients will esteem a solitary online wellspring of utilizations and further consider BT to be a characteristic supplier

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in addition to… We have as of now tended to the necessities… Stage 2 - Applications and Software Connected & Trading Connected & Secure - Security Pack Datasure - Trader Pack Shop manufacturer On-line Payments Contact Central on Demand - Business Admin Pack Support and administrations Support Stage 1 - Access, Advice and Support Office Connectivity Office availability Connected & Professional BT Broadband Office Internet Business Pack Valued included administrations BT Business Broadband access www.btbroadbandoffice.com

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Great advancement in But we likewise have a more noteworthy desire… Simple and complete arrangements Single supplier Value for cash Time-sparing Relevant suggestions Local bolster Access Product and applications Support and administration Office availability

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Driving towards our vision Stage 3 - Single supplier, neighborhood bolster, esteem for cash, significance, efficient recommendations Connected & Complete - Hosted Exchange Subscription Office Business Admin Pack Internet Security Pack Stage 2 - Applications and Software Connected & Trading Connected & Secure - Security Pack Datasure - Contact Central on Demand Trader Pack - Promoter Pack - Trader Pack Shop developer On-line Payments Contact Central on Demand - Business Admin Pack Support and administrations Support Stage 1 - Access, Advice and Support Office Connectivity Office network Connected & Professional BT Broadband Office Internet Business Pack Valued included administrations BT Business Broadband access www.btbroadbandoffice.com

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An inventive first for little business Hosted Exchange All the advantages of Microsoft Exchange Server 2003 including customized email, logbook, contacts and envelopes Available from your PC or by means of your versatile. An oversaw administration Subscription Office Microsoft Office Small Business Edition inc. Microsoft Word, Excel, PowerPoint, Publisher and Business Contact Manager Upgrades to most recent discharges Easy regularly scheduled installment terms Additional licenses as required Broadband Products & Services Access Support Security Web Hosting Sales & Support Local associations One purpose of get in touch with, One bill Announcement 1 \'BT Connected and Complete\' including Microsoft innovation, take off from June

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And how we will convey Local deals organizations National system of offers and administration accomplices Demand era by BT, Microsoft and p

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