Coordinating an OMS and VOIP Inmate Phone System Maine Department of Corrections xwave Corporation May 2007 .


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Integrating an OMS and VOIP Inmate Phone System Maine Department of Corrections xwave Corporation May 2007. Agenda. Problem Statement Background Information CORIS Phone System Features Benefits Components Questions. Problem Statement.
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Coordinating an OMS and VOIP Inmate Phone System Maine Department of Corrections xwave Corporation May 2007

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Agenda Problem Statement Background Information CORIS Phone System Features Benefits Components Questions CORIS Phone System Overview

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Problem Statement 2003: Maine DOC was requested that address concerns in regards to the telephone utilities gave to detainees/occupants Summary of Concerns: Rates are too high Not exploiting media communications patterns: Fixed-evaluated prepaid calling over the U.S. Shorter telecom supplier contract periods Major detainee telephone framework segments are too firmly integrated: Telecommunications Service (the Carrier) Call Processing and Security DOC Commissions CORIS Phone System Overview

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Background Info MDOC banded together with xwave to finish a fruitful OMS usage: CORIS is an electronic Offender Management System, incorporating: Adult Facilities Adult Community Juvenile Facilities Juvenile Community Financials (Restitution, Fees, Inmate Trust, Canteen/Commissary) Inmate Phone System Telecom Vendor challenges in the Inmate Phone Services advertise Legacy System construct exclusively in light of a gather calling model (costly) the general population/families encounter: High rates Few Options CORIS Phone System Overview

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CORIS Phone System Result of broad research and examination on option phone frameworks to address the Public Advocate and PUC concerns MDOC counseled with xwave to Assess accessible innovations Determine if another telephone framework could be coordinated into CORIS Determine how MDOC could influence existing guilty party data Provide a protected and more practical telephone utility Additional levels of security Providing extra & less expensive alternatives Leverage Bell Aliant (xwave\'s parent organization) skill in the advancement and arrangement of custom communication arrangements CORIS Phone System Overview

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CORIS Phone System Features Voice Over IP (VOIP) Technology State-of-the-craftsmanship Security Eliminate the requirement for charge telephone cards Significantly decreased call misrepresentation Restricted calling records PIN get to Voice Biometric Verification Call Control by means of OMS Integration Offender Trust Account Call Detail Records and Reporting Call List Management/Contacts (white rundown/boycott) Housing Verification - Unit-level benefits Call Recording/Monitoring Debit-calling as Primary Mechanism Collect Calling choices through PCS arrangement CORIS Phone System Overview

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CORIS Phone System – Benefits Offenders Flat per-minute rate choice for all calls inside the U.S. No association charge (Debit Calling) Called Party not charged (Debit Calling) Possible increment in per-call term because of lessened costs Increased outside contact = positive mental effect on guilty parties Public Enhanced security decreases plausibility of unapproved calls (i.e. calling a casualty) Public site permits people in general to Access dynamic guilty party open data, including Release Dates, Location, fundamental Offender Identification CORIS Phone System Overview

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CORIS Phone System – Benefits Offenders\' Families and Friends Lower rates Possible increment in call time (because of the lower rates) Families/Friends don\'t acquire telephone charges specifically Convenient electronic support of store cash into prisoner trust and additionally phone accounts CORIS Phone System Overview

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CORIS Phone System – Benefits Department of Corrections Call control programming a segment of the OMS Web-based Deposit framework is self-subsidized (by means of administration expenses) Reduced operational expenses through expanded proficiency (no copy information passage) Integration with CORIS Call Details, reports, and recordings More successful Investigations Trust and Phone accounts Immediate incomes acknowledged (for Debit Calls) Increased Security/Reduced Litigation Risk Fewer oversights because of detainee lodging reassignment Reduced cases where wrong approval may be conceded for calls CORIS Phone System Overview

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CORIS Phone System Components Cisco (switches/switches/Call Manager) Hewlett Packard (servers) Diaphonics – "Spike Server" Voice Biometric Verification Recordings Call Monitoring Verizon – T1\'s xwave - OMS Integration PCS – Collect Calling Services and Network Outsource InforME – Public Funds Deposit to Inmate Accounts CORIS Phone System Overview

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Questions? CORIS Phone System Overview

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Contact Information Dave Packard – State of Maine, DOC Agency Information Technology Director Dave.Packard@Maine.gov 207.287.4303 Doug Rowe – xwave Corporation Engagement Manager Doug.Rowe@xwave.com 800.566.9772 ext. 225 CORIS Phone System Overview

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