I Mind Contact Center Arrangement Illustration Situation: Inbound Call.


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Client Care Server (ICare) Media. Directing. Server (VCE) CRM-System. Client Value? Open ... Client Care Server (ICare) Media. Directing. Server (VCE) CRM-System ...
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Slide 1

Who is the best-qualified asset from organizations perspective? Who contacts? Administration required? Client Value? Open assignments? Last contacts? I Care Contact Center Solution Example Scenario: Inbound Call TK ICare Contact Center PSTN Phone T1/E1 Media Routing Server (VCE) Customer Care Server (ICare) T1/E1 Agents Fax Switch CRM-System Other applications Internet Supervisor E-Mail LAN

Slide 2

Result: Agent An of Skill gathering X with telephone no 123 I Care Contact Center Solution Example Scenario: Inbound Call TK ICare Contact Center PSTN Phone T1/E1 Media Routing Server (VCE) Customer Care Server (ICare) T1/E1 Agenten Fax switch CRM-System Other applications Internet Supervisor E-Mail LAN

Slide 3

Who contacts Service required? MRS ICare CRM MRS Customer esteem? Open undertakings? Last contacts? switch Remote MRS T1/E1 T1/E1 IP Intranet PSTN LAN neighborhood Phone T1/E1 Fax IP T1/E1 Remote switch

Slide 4

Result: Agent An of Skill gathering X with telephone no 123 MRS ICare CRM MRS switch Remote MRS T1/E1 IP T1/E1 IP Intranet PSTN LAN nearby Telefon T1/E1 Fax IP T1/E1 Remote switch

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