Lessons From Across the Country .


40 views
Uploaded on:
Category: Sales / Marketing
Description
Lessons From Across the Country. Improving Human Services Delivery. Elysa Gordon, M.S.W., J.D., Assistant Child Advocate Christina D. Ghio, Esq., Assistant Child Advocate . Human Services in Connecticut. 5 Primary Agencies Department of Social Services (DSS)
Transcripts
Slide 1

Lessons From Across the Country Improving Human Services Delivery Elysa Gordon, M.S.W., J.D., Assistant Child Advocate Christina D. Ghio, Esq., Assistant Child Advocate

Slide 2

Human Services in Connecticut 5 Primary Agencies Department of Social Services (DSS) Department of Mental Health and Addiction Services (DMHAS) Department of Children and Families (DCF) Department of Developmental Services (DDS) Department of Public Health (DPH) Total Budget (2007-2008): $7,717,282,633 Total Staff (as of June 30, 2008): 14,405

Slide 3

Human Services in Connecticut Children, their families, and their guardians get administrations from every one of the 5 offices OCA, predictable with its statutory command to assess the conveyance of administrations to kids, has analyzed between and intra-organization joint effort

Slide 4

Regions: DCF 15 zone workplaces Plus focal office and a satellite office for unique examinations, review unit, income improvement and bound together school region II

Slide 5

Regions: DCF Map Courtesy of CT Voices For Children

Slide 6

Regions: DSS 3 Regions Northern Southern Western

Slide 7

Regions: DDS 3 Regions North South West

Slide 8

Regions: DSS & DDS Map Courtesy of CT Voices For Children

Slide 9

Regions: DMHAS 5 areas Region One Region Two Region Three Region Four Region Five

Slide 10

Regions: DMHAS Map Courtesy of CT Voices For Children

Slide 11

Regions: DPH incorporates the focal office and the neighborhood wellbeing organization branch (LHAB) 80 LHAB (counting 32 regions and 20 wellbeing regions)

Slide 12

Regions: DPH See Department of Public Health at https://www.han.ct.gov/local_health/pictures/LocalHealthMap.gif

Slide 13

Similar Internal Support Functions Administrative Hearings Communications Fiscal Analysis Human Resources Information Technology Legal Affairs Licensing Ombudsman Public Relations/Communications/Government Affairs Quality Management Rate Setting and Rate Enhancement Research Strategic Planning Training

Slide 14

Similar Services Delivered Addiction Services Early Childhood Entitlements Housing Prevention Mental Health

Slide 15

Administrative Costs Activities Defined as Administrative Costs Vary Across Federal and State Programs and Funding Streams Administrative Costs Subject to Various Funding Rules

Slide 16

What Does it Mean for Consumers? Various Doors for Eligibility Determination Different Regions for Different Agencies Different Offices Within Regions Potential for Duplicative and Conflicting Compliance for Services Multiple Caseworkers Multiple Chains of Command Multiple Problem Resolution Processes

Slide 17

What Does it Mean for Taxpayers? Deficient Accountability and Transparency for State Dollars Spent Inefficient Use of State Funds Most Vulnerable Citizens May Experience Difficulty Accessing Needed Services

Slide 18

Lessons From Across the Country What Can Connecticut Learn From Other Efforts to Improve Human Services Delivery?

Slide 19

Lessons From Across The Country Success Requires: Strong and Visible Executive Leadership Money to Invest Data Collection and Analysis Technology Integration Retraining and Cross-preparing Measurable Outcomes Tied to Budgeting Time (3-5 years least) See David Osborne , The Reinventor\'s Fieldbook: Tools for Transforming Your Government (2000); David Osborne, Banishing Bureaucracy: The Five Strategies For Reinventing Government (1997); Stewards of Change, Inc., Building an Interoperable Human Services System (2008)

Slide 20

Case Study: Allegheny County Department of Human Services Transformation of a generally reprimanded arrangement of siloed administrations into a solitary Department of Human Services in light of imaginative business ideas and incorporated innovation

Slide 21

Case Study: Allegheny County Department of Human Services Over a Decade of Transformation 1996-Present Catalyst for Change: Child casualty and incessant systemic disappointment of the Department of Children and Youth Services (CYS) Acknowledged absence of coordination among human administrations offices A dream to streamline province government

Slide 22

Case Study: Allegheny County Department of Human Services Leadership at All Levels Independent Blue Ribbon Commission made by region Board of Commissioners with pioneers from the scholarly community, business, charity, and the legal National inquiry propelled instantly after abdication of CYS Director in mid 1995 to "redesign the office" Blue Ribbon Commission made guide to guide change at CYS and a guide to make another coordinated Department of Human Services (DHS)

Slide 23

Case Study: Allegheny County Department of Human Services Transformed from six County Departments into five DHS program workplaces Area Agency on Aging Office of Behavioral Health Office of Children, Youth and Families Office of Community Services Office of Mental Retardation/Developmental Disabilities

Slide 24

Case Study: Allegheny County Department of Human Services Consolidated Internal Support ("Back Office") Functions Office of Administration Office of Community Relations Office of Policy, Information, Planning, Evaluation and Research

Slide 25

Case Study: Allegheny County Department of Human Services New Leadership at CYS and DHS Convened partners including buyers, establishments, colleges, business pioneers, and suppliers Elicited financing and in-kind backings from neighborhood altruistic, business, and scholastic groups CYS moved center to family conservation and unification, permitting reallocation of assets to aversion DHS improved income by seeking after uncapped elected qualifications

Slide 26

Case Study: Allegheny County Department of Human Services New Leadership at CYS and DHS Integrated information through the making of Data Warehouse Central store of human administrations information to bolster clinical and approach basic leadership Information sharing

Slide 27

Concepts from Stewards of Change, Inc. National counseling bunch that studies the mix of human administrations conveyance and helps states with joining activities to enhance the results of the kids and families they serve Stewards of Change, Inc. www.stewardsofchange.org

Slide 28

Stewards of Change Core standards: Interoptimability: The Vision Interoperability: The Technology to Facilitate and Support the Vision Stewards of Change, Inc. www.stewardsofchange.org

Slide 29

InterOptimability Creating a Consumer-Centric Focus Bridging and Integrating Service Silos Managing Confidentiality Restructuring Workforce and Training Interoperable Technology Framework Stewards of Change, Inc. www.stewardsofchange.org

Slide 30

Interoperability Using data innovation (IT) crosswise over human administrations frameworks to share and utilize data to enhance effectiveness of different frameworks and results for youngsters and families Breaking down social administration framework storehouses Eliminating duplication of administrations and staff Increasing coordination among human administrations organizations to build access to administrations and expand citizen dollars Stewards of Change, Inc. www.stewardsofchange.org

Slide 31

Next Steps for Connecticut Identify cost unbiased or cost sparing activities that can set the preparation for changing human administrations conveyance

Slide 32

Next Steps Develop Partnerships to Set a Vision and Support Transformation Academia Business Community Judicial Key Constituencies Consumers Providers Advocates Law Enforcement Philanthropic Community

Slide 33

Next Steps Develop populace based result measures for which the human administrations offices are together capable http://benchmarks.oregon.gov/default.aspx http://www.resultsiowa.org/department_performance.html

Slide 34

Next Steps Consolidate Internal Support ("Back Office") Functions Administrative Hearings Communications Fiscal Human Resources Information Technology Legal Affairs Licensing Ombudsman Public Relations/Communications/Government Affairs Quality Management Training

Slide 35

Next Steps Create a solitary purpose of section or no wrong entryway framework for qualification assurance and data about accessible administrations

Slide 36

Next Steps Maximize elected incomes Encourage offices to spare cash by permitting them to reinvest all or a rate of the reserve funds to maintain or extend programs/coordinate administrations

Slide 37

Next Steps De-layer Management Identify layers that can be diminished or killed without affecting administrations Increase manager to staff proportions where conceivable while guaranteeing best practice for administration conveyance

Slide 38

CONCLUSION Accessing Resources for Connecticut Consumers, Providers, Advocates, and Leaders in Business, Academia, and Philanthropy Stewards of Change, Inc. Marc Cherna, Allegheny County Casey Family Programs

Recommended
View more...