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National Communications System. Dan Currie Eastern Regional Outreach Coordinator GETS/WPS Program Phone: 215-343-8767 Assuring Communications During An Emergency. National Communications System. 1993- Present. FRP Comm Annex
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National Communications System Dan Currie Eastern Regional Outreach Coordinator GETS/WPS Program Phone: 215-343-8767 Assuring Communications During An Emergency

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National Communications System 1993-Present FRP Comm Annex (1992) PDD-63 CIP (1998) Cuban Missile Crisis (1962) National Plans For CIP (2000/2001) National Response Framework (NRF) (Present) NCS (1963) NCS comprises of 24 Federal part divisions and organizations and is in charge of guaranteeing the accessibility of a reasonable national security and crisis readiness (NS/EP) correspondences foundation. 1981-1993 Divestiture NSTAC Established EO 12382 EO 12472 EO 12656 Critical Infrastructure Protection PCCIP (1996) Telecom ISAC (2000) CIP Board (2001)

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National Communications System The NCS works with the broadcast communications industry to create and send National Security and Emergency Preparedness Telecommunications Services. Need broadcast communications administrations are accessible to qualifying elected, state, neighborhood, and tribal government, industry, and non-legislative authoritative staff in playing out their NS/EP missions. Need broadcast communications administrations are intended to enlarge existing crisis interchanges capacities. 3

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Government Emergency Telecommunications Service (GETS) Priority access to people in general wireline arrange GETS is bolstered by all significant administration suppliers *272 NCS Priority Services Wireless Priority Service (WPS) Priority access to the general population remote system WPS is accessible through AT&T, Edge Wireless, SouthernLINC, Sprint/Nextel, T-Mobile, Verizon Telecommunications Service Priority (TSP) Establishes need for reclamation/provisioning of NS/EP circuits Supported by a FCC administrative command

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The Problem "I\'m sad, all circuits are occupied at this point. If you don\'t mind hang up and attempt your call again later."

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What do you do that requires a voice call? What do you do on the off chance that you can\'t make a typical call? What do you do on the off chance that you can\'t make a crisis call? What are your alternatives? What would you be able to manage? The Problem What do you do? What Do You Do?

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Problem: During an Emergency, Mass Calling Causes Network Congestion Home PBX Office .. .. .. Fax Mobile Switch Satellite .. .. Neighborhood Switch Cell Public Network Congestion at numerous focuses!

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After a noteworthy debacle, mass calling by the general population regularly triggers clog in landline and cell systems, compelling crisis responders and other key faculty to rival the general population for similar over-burden interchanges assets! Organize Congestion

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GETS-WPS Network Congestion Katrina – Rita 2005 Katrina: 33 telephone organization focal workplaces harmed, more than 1,000 cell destinations out of administration, and more than 3 million telephones inoperable Rita: Calls into 7 Area Codes in southern Texas experienced system clog the 3 days before Hurricane Rita affected the drift

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GETS-WPS Network Congestion Minneapolis - Aug 3, 2007 "Mobile phone blockage obstructed a few calls close to the broken down scaffold site Wednesday evening, creating Minneapolis police to request that individuals get off their telephones. Police expected to utilize the PDA systems themselves to prepare specialists, the Red Cross and other crisis laborers who don\'t have police radios." Knight Ridder/Tribune Business News - August 3, 2007

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Government Emergency Telecommunications Service (GETS) 0123 4567 8910 0123 4567 8910 ARNOLD SCHWARZENEGGER Janet Napolitano CA DHS - OFC OF GOVERNOR - Secretary GETS is a no cost distinguishing mark that gives need to outbound calls to all general phone numbers GETS utilizes the full limit of the general population arrange, it is not a different framework with restricted limit GETS Cards are ordinarily given to People: people requiring need ability 24x7x365 Places: areas requiring need capacity Caveats: GETS won\'t work without dial tone May encounter soundless deferrals while lining GETS gives need calling yet won\'t not alleviate cell blockage GETS can\'t be utilized for toll free numbers

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MAKING A GETS CALL WPS Dialing Instructions 0123 4567 8910 0123 4567 8910 ARNOLD SCHWARZENEGGER Janet Napolitano CA DHS - OFC OF GOVERNOR - Secretary Dial GETS Access Number Listen for tone, then enter your PIN ( don\'t enter # after last digit) Listen for voice provoke: "Please enter your goal number at this point." Enter the goal number (preclude the 1 preceding the territory code) You will hear a declaration "You are utilizing GETS, AT&T/Verizon/Sprint" Network will course your call to the goal phone number 12 Digit Personal Identification Number (PIN) User Name and Organization GETS Access Number Toll Free number for each GETS transporter (reinforcement) Toll Free User Assistance number (24x7) Periods of hush are ordinary – especially if call is lined amid overwhelming clog. Calls may take 30 to 60 seconds to finish

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How GETS Works Alternate Carrier Routing High Probability of Completion (HPC) Features NS/EP Call Marking Signaling Priority Home PBX .. .. .. Fax .. .. Calls to the GETS Access Numbers are distinguished by neighborhood wireline or versatile switch for HPC Treatment Calls finish by means of LEC landline or portable switch Mobile Switch Local Switch Trunk Queuing Exemption from Network Management Controls PBX Office PSTN GETS upgrades are sent in the 3 noteworthy Interexchange Carriers (IXC) and in the real Local Exchange Carriers (LEC) over the US GETS nearby improvements are accessible from more than 85% of the get to lines associating with the PSTN Satellite Cell

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WPS gives need to crisis calls produced using PDAs including PDAs The WPS highlight is asked for on a for each telephone premise through the NCS for Alltel, AT&T (earlier Cingular Wireless), Cellular South, Edge Wireless, SouthernLINC, Sprint Nextel, Sprint PCS, T-Mobile, and Verizon Wireless. WPS commonly costs $60 to $70 per telephone every year (a greatest of $4.50/month, $10 one-time, 75 pennies for every moment) Wireless Priority Service (WPS) *272 + Destination number Caveats: WPS won\'t work without a flag May require GET/WPS together to finish the call Users may encounter holds up to 28 seconds WPS may not work while meandering 9-1-1 loses geo locator

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Making a WPS Call Confirm radio flag Enter *272 + goal phone number and push SEND key (illustration: *272 703 818 4387 - SEND )

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Radio Channel Queuing HPC .. .. .. Starting Radio Channel Queuing Provides need access to radio channels while setting a phone call Requires WPS membership and entering Ý 272 + Destination Number Terminating Radio Channel Queuing .. .. .. .. Gives need access to radio channels on internal NS/EP calls (WPS or GETS) Requires WPS Full Operational Capability in the ending Mobile Switch Called Mobile Phone DOES NOT need to be subscribed to WPS How WPS Works WPS includes Radio Channel Queuing between the cell phone and base station and High Probability of Completion (HPC) components to Cellular Networks Calling Party Called Party Other Cellular Service Providers WPS Mobile Switch WPS Equipped Mobile Switches Treats WPS calls same as GETS calls, giving them NS/EP checking Provides same HPC highlights as GETS without dialing GETS get to number and PIN Long separation WPS calls are steered through HPC able systems of the GETS bearers or Cellular transporters Local calls course straightforwardly to neighborhood bearers

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Who Should Have GETS/WPS? People who need to convey at whatever time/wherever ought to have individual GETS Cards and WPS Subscribed Cell Phones Senior Leadership Media Relations Emergency Management and staff Police/Fire Chiefs and staff Police/Fire Field Command Department Heads and staff Team pioneers Subject matter specialists/prepared authorities Others Individuals with an Emergency Preparedness and Response part. Scratch Locations and Functions ought to have GETS cards for use amid crises EOC Work Stations Back-up EOC PSAPs Computer/IT Center Police/Fire Dispatch Shelters Command Vehicles

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GETS/WPS Performance 9/11 Terrorist Attack: Over 10,000 GETS calls were endeavored in NYC and DC zones with 95% finishing rate Aug 03 NE Power Outage: 1,231 GETS calls were made in influenced zones with 90%+ achievement rate Hurricane Season 2005: Over 40,000 GETS Calls were endeavored with 94% effectively directed Over 5,000 WPS Calls were endeavored. 95% accessed the radio station and 63% were finished

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GETS/WPS Performance Washington Storms (DEC 2006) Florida Storms (FEB 2006) GETS Calls 94.4% Routed Successfully WPS Calls 100% Assigned Radio Channel GETS Calls 96% Routed Successfully WPS Calls 74% Assigned Radio Channel Virginia Tech (APR 2007) GETS Calls 100% Routed Successfully WPS Calls 100% Assigned Radio Channel

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Critical Communications Services May Experience Outages Cable Hut – Lower Manhattan Sep 01 Telecommunications Service Priority (TSP)

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Telecommunications Service Priority (TSP) Established on 17 November 1988 by FCC Report and Order FCC 88-341 The FCC assigned the Executive Office of the President (EOP) as director of the TSP Program, who thusly, designated its obligations to the Manager, NCS TSP is an obligatory necessity for all FCC-controlled media communications organizations Tariffs are affirmed by state utility controllers

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Restoration A rebuilding need is A reclamation need is connected to new or existing connected to new or existing telecom broadcast communications administrations to guarantee administrations to guarantee rebuilding before a non-reclamation before a non-TSP System client. TSP program client. Must be asked for and doled out before an administration blackout happens Telecommunications Service Prio

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