Organizing reliable on-line benefits: A contextual analysis utilizing web shopping for food .


72 views
Uploaded on:
Description
Organizing tried and true on-line benefits: A contextual investigation utilizing web shopping for food ... DIY and GSETDIFY shopping for food. Partners and structure issues ...
Transcripts
Slide 1

Organizing tried and true on-line benefits: A contextual investigation utilizing web shopping for food Gordon Baxter, Budi Arief, Shamus Smith and Andrew Monk

Slide 2

Outline DIY web shopping for food GSETDIFY web shopping for food Net Neighbors plan Structure and Dependability issues Summary Future work Edinburgh DIRCshop

Slide 3

Register with general store Perform shopping exercises 2.1 Decide basic needs required 2.2 Select staple goods (on-line) 2.3 Select conveyance space (on-line) 2.4 Pay for basic needs with Mastercard (on-line) 2.5 Be into get basic needs 2.6 Check basic supplies and give back any undesirable substitutions/mistake 2.7 Put away basic supplies 2.8 Check financial record Plan: 2.1 then 2.2 and 2.3 in any request, then 2.4 – 2.8 all together Plan: 1 just once then rehash 2 as fundamental DIY web shopping HTA Edinburgh DIRCshop

Slide 4

Supermarket Client On-line, Mastercard Email or web affirmation Goods conveyance DIY web shopping graph Edinburgh DIRCshop

Slide 5

DIY, Possible Exceptions Problem in enrolling with grocery store Cannot comprehend reason or language No email account No appropriate conveyance opening No charge card for installment Forget or not able to be in for conveyance Delivery does not touch base on time Essential things are not conveyed Apparent blunder on financial record Edinburgh DIRCshop

Slide 6

GSETDIFY web shopping Get Someone Else To Do It For You… No web association Difficulty with interface Slight adjustment to the DIY approach… More partners More unpredictable structure Edinburgh DIRCshop

Slide 7

Intermediary Supermarket Client On-line, Mastercard Email or web affirmation Goods conveyance GSETDIFY shopping chart Edinburgh DIRCshop

Slide 8

Net Neighbors Based in York Providing social contact & shopping administration Stakeholders: Elderly individuals (customers) Volunteers (delegate) Age Concern York (middle person) Development Worker Local Supermarkets Edinburgh DIRCshop

Slide 9

Net Neighbors (contd.) Interactions Client – Volunteer: via telephone Volunteer – Supermarket: on-line Volunteer – Development Worker: via telephone Client – Development Worker: via telephone and perhaps vis-à-vis Edinburgh DIRCshop

Slide 10

Net Neighbors HTA (1) 1. DW Register Volunteer 1.1 DW Get references 1.2 ACY Train volunteer to work with more seasoned individuals 1.3 ACY Train volunteer to utilize administration 2. DW Register customer with general store 3. DW Match volunteer to customer 4. DW, V, C Introduce Volunteer to Client Edinburgh DIRCshop

Slide 11

Net Neighbors HTA (2) 5. V, C Perform shopping exercises 5.1 C Decide basic needs required 5.2 V, C Select staple goods (on-line) 5.3 V, C Select conveyance opening (on-line) 5.4 V Pay for foodstuffs with charge card (on-line) 5.5 V Send request subtle elements to DW 5.6 V, C Agree time for next call Edinburgh DIRCshop

Slide 12

Net Neighbors HTA (3) 5.7 C Be into get basic needs 5.8 C Check basic supplies and return undesirable substitutions/mistake 5.9 C Put away perishables 5.10 C Send receipt and check to ACY 5.11 ACY Arrange repayment for volunteer Edinburgh DIRCshop

Slide 13

Net Neighbors HTA (4) 5.12 V Check financial record Plan: 5.1 then 5.2 and 5.3 in any request, then 5.4 – 5.11 in a specific order, 5.12 when accessible 6. ACY Audit installments and receipts Plan: 1 – 4 just once then rehash 5 and 6 as fundamental Edinburgh DIRCshop

Slide 14

Supermarket Volunteer Client ACY Phone approach line, Mastercard Email or web affirmation Goods conveyance Payment and repayment Net Neighbors, improved shopping outline

Slide 15

Structure and Dependability Multiple partners Separated in time and space Each has distinctive perspectives Extra correspondence Trust issues and conditions Edinburgh DIRCshop

Slide 16

Possible special cases: customers No reasonable conveyance opening Forget or not able to be in for conveyance Delivery does not touch base on time Essential things are not conveyed No ledger for installment to ACY Volunteer does not ring as concurred Insensitive volunteer surprises customer Edinburgh DIRCshop

Slide 17

Possible exemptions: volunteer No appropriate time for next call Delay in repayment from ACY Apparent blunder on financial record Edinburgh DIRCshop

Slide 18

Possible exemptions: ACY Volunteer does not ring as concurred Essential things are not conveyed Client does not send installment and/or receipt Reimbursement mistake or defer causes volunteer to leave Insensitive volunteer bombshells customer Apparent mistake in review Edinburgh DIRCshop

Slide 19

More on Dependability ACY encourages trustworthy administration Measures taken: Development laborer to handle exemptions Volunteers choice and preparing Edinburgh DIRCshop

Slide 20

Summary DIY and GSETDIFY shopping for food Stakeholders and structure issues Dependability lies in the way the administration is directed Benefits of Net Neighbors plan: Grocery looking for elderly individuals Socializing medium Edinburgh DIRCshop

Slide 21

Future work Extending Net Neighbors plan Other shopping purposes? Books, train timetables, and so on. More customers and volunteers Adding another partner companion or relative physically visits the customer Edinburgh DIRCshop

Recommended
View more...