Outsourcing IT Infrastructure at The University of Texas Medical Branch at Galveston .

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Depiction of UTMB. Some portion of the University of Texas systemEstablished in 1890Medical, nursing, unified wellbeing, graduate schools13,654 workers, 2,505 studentsOwn and work 9 doctor's facilities inside of the Galveston complexAnnual spending plan around $1.1BVery subordinate upon innovation. Why Outsource?.
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Outsourcing IT Infrastructure at The University of Texas Medical Branch at Galveston EduTex February 21, 2001

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Description of UTMB Part of the University of Texas framework Established in 1890 Medical, nursing, partnered wellbeing, graduate schools 13,654 workers, 2,505 understudies Own and work 9 doctor\'s facilities inside the Galveston complex Annual spending plan around $1.1B Very needy upon innovation

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Why Outsource? Moving to an administrations product environment Reduction in all out cost of possession Need to have the capacity to change quickly Need to have the capacity to scale up or down with no substantial capital speculation Problems drawing in and holding staff

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Do You Know What It Costs? HR Training Configuration Procurement, conveyance and accepting Facilities Technology invigorate Maintaining models

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Goal of the Information Technology Infrastructure Initiative (ITII) Provide full correspondence, application, and desktop support to all workforce, staff, and understudies paying little heed to their geographic area

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Objectives for the ITII Identify, and actualize an exceptionally adaptable and practical administration conveyance component to UTMB at its fundamental grounds and numerous clinical and instructional areas. Package administrations to recognize a solitary provider for a wide assortment of administration needs. One for every seat cost that incorporates all administrations.

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Wide zone information get to administrations Help work area Wide range video benefits Wide zone voice interchanges PC/LAN bolster Technology revive Remote get to Internet benefit arrangement Email administrations What\'s Included? ITII Services include:

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Driving Factors Provide support to Galveston grounds and appropriated clients Difficulty drawing in and holding qualified IT staff Reduce one-time mixtures of capital financing for new advancements

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Driving Factors Rapidly changing innovation and bolster needs Simplify spending making arrangements for new business openings Provide benefits as a venture framework as opposed to a departmental cost

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IT Skills Pyramid

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Regional Maternal and Child Health Program RMCH Clinic Satellite Location

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Primary Care Outpatient Clinics (PCOC)

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Non-TDCJ Sites Family Health Center - Texas City Family Physicians - Dickinson Federal Low Security Unit - Beaumont Federal Penitentiary - Beaumont George Library - Richmond Lamar University - Beaumont Lee College - Baytown St Elizabeth\'s Hospital - Beaumont Stephen F. Austin State University - Nacogdoches Wharton County Jr. School - Wharton UT Pan American - Edinburg TDCJ Sites Beto I - Tennessee Colony Boyd - Teague Connally - Kennedy Dominguez - San Antonio Ducate - Woodlands Estelle - Huntsville Health Services - Huntsville Hughes - Gatesville Jester IV - Richmond Lopez - Edinburg McConnell - Beeville Michael - Tennessee Colony Reception - Gatesville Ramsey III - Rosharon Skyview - Rusk Stiles - Beaumont Telford - New Boston UTMB Video Network New Boston Rusk Tennessee Colony Gatesville Nacogdoches Teague Huntsville Austin Beaumont San Antonio Woodlands Baytown Wharton Richmond Dickinson Rosharon LaMarque Beeville Galveston Edinburg

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Service Level Goals Service Desk calls replied inside 50 seconds 90% of the time and 95% settled with a solitary demand Patient care administrations will be reestablished inside 30 minutes (M-F 7am-midnight) On-grounds and remote workstation HW and programming disappointments settled inside 1 business day Technology HW will be supplanted inside 36 months, SW as a rule every year in view of maker discharges and UTMB plan

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Service Transition As the agreement is marked a move will happen Goal is to have no disturbance of administration Gradual change in administration conveyance, for example, the migration of the ServiceDesk, full fulfillment of administration levels, and new administrations May require up to 6 months to completely accomplish benefit level objectives

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Lessons Learned Internal imperviousness to change can be beat IT foundation is another person\'s center business Retaining and pulling in staff is simpler for others Cost can be contained Customers fulfillment has enhanced

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" … the eventual fate of wellbeing training, wellbeing research and clinical care will have a place just with the individuals who: influence their assets and abilities through associations, have the bravery to center their endeavors around what they specialize in, enhance the soundness of the group they serve and, most importantly settle for no not as much as perfection in everything they do." J. Stobo President, UTMB

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Tom Epley Tepley@utmb.edu

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