Triple merger Integration Program Bulbank, HVB Bank Biochim and Hebros bank 2006-2007 IT Integration Cluster Kri .


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Triple merger – Integration Program Bulbank, HVB Bank Biochim and Hebros bank 2006-2007 IT Integration Cluster Kristin Krumov Pepa Koleva. Sofia, April 17 th , 2008 ICT Media, Banking Forum. … AND TO BECOME A MAJOR BANKING GROUP …. UniCredit Group – at a glance 2. Employees: over 170,000
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Triple merger – Integration Program Bulbank, HVB Bank Biochim and Hebros bank 2006-2007 IT Integration Cluster Kristin Krumov Pepa Koleva Sofia, April 17 th , 2008 ICT Media, Banking Forum

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… AND TO BECOME A MAJOR BANKING GROUP … UniCredit Group – initially 2 Employees: more than 170,000 Customers: more than 40 million Branches: more than 9,000 Banking operations in 23 nations International system crossing 50 nations Global player in resource administration: € 270 bn 3 in oversaw resources Strong provincial player in Investment Banking with driving position in CEE 2

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UniCredit is the most grounded budgetary accomplice in Bulgaria Comprehensive saving money organize Key markers 1) Over 4000 representatives Over one million customers About 260 branches Appx. BGN 9 bln resources as of end 2007 BGN 5 bln add up to advances BGN 6.4 bln pulled in assets BGN 1.1 bln shareholders\' value 1) As of Q3 2007 results

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Market pioneer in Bulgaria Number one positions in: Assets Total Loans Business advances Attracted stores Shareholders value Profit

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Recent honors for UniCredit Bulbank Best Bank in Bulgaria 2006, 2007 Best Bank in Bulgaria 2006, 2007 Best Agent Bank in Bulgaria 2006, 2007 Bank of the Year in Bulgaria 2006

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IT Integration of the three banks was composed as immaculate merger to the stage of the littlest bank, taking after the as of now began Integration of ex-Biochim and ex-Hebros Clients Accounts Business Processes IT Systems Clients Accounts

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Later changed to " best-of-bread" approach: audit of the procedures and IT frameworks and choice of the best ones, expanding the extension and unpredictability of IT anticipates ERP, eChannels, Credit Underwriting, Reporting, DWH Core keeping money framework With redesign and full relocation Treasury & Payments Group arrangements The business forms took after the chose IT frameworks with enhancements if important

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IT Integration Cluster – structure in workstreams Product inventory Business workstreams Service display Business prerequisites Function Workstream Training outline and execution Onsite Assistance and HelpDesk execution UAT testing, Data quality confirmation Handouts Preparation and conveyance Roll-out (Training, Assistance, UAT Testing) Business and Functional Analysis Processes and Roles Design Norms & Regulations definition and conveyance Business and Ops bolster, Branch Sizinng Organization Development Software arrangements Implementation System Integration (middleware and Interfaces) System Parameterization, Data Conversion Testing, Post Rollout bolster Application Analysis & Implementation I T IT Infrastructure plan Data Centers usage Network and circulated frameworks update User Profiling and Security, Service administration IT Infrastructure

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IT INTEGRATION MASTERPLAN

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2 nd 10 th Hebros movements Biochim relocation Bulbank relocation 18 th 18 th 1 st 11 th 16 th Unicredit Bulbank OVERALL INTEGRATION TIMELINE Mock movements Go-live choice Go-live Apr. \'07 May \'07 Jun. \'07 Jul. \'07 26 th 2 nd 2 nd Legal union Tech. combine

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Technological multifaceted nature Operative model sending many-sided quality Migration intricacy IT AND ORGANIZATION IMPLEMENTATION STRATEGY Added Value we are actualizing the most adaptable and versatile arrangement out of the previous bulgarian usage and one of the main market IT frameworks for the fair size banks – offering lessened time-to-market for new items/administrations with a lower TCO contrasted with the legacy framework the adaptability of the framework (versatile engineering, online interface, high level of parameterization) and the chose satellites empower the rollout of the new business and agent show and will bolster an ideal opportunity to market of the bank for future process upgrades and new items. Execution Strategy HE BB BIO April, tenth May, seventh July, 2th The front-stacking of innovative multifaceted nature on the littler bank adjusts the extra movement and agent display many-sided quality originating from HVB Biochim and Bulbank today BB redesign "Spine" discharge (CBS&Sat)

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ERP Atlantis Derivatives Wallstreet, Opus Human assets Hermes Domestic securities FO Finalyzer AML BA-CA, DWH reports Securities Backoffice FC Securities DWH Reporting FCRPT APPLICATION LANDSCAPE MIGRATION PATH @HEBROS/BIOCHIM GOLIVE Landscape before HEBROS/BIOCHIM GOLIVE Landscape @HEBROS/BIOCHIM GOLIVE Cards DM Cards Online channels FX & MM Wallstreet, FX Studio Foreign installments AZV/SWIFT MERVA Cards SUCard Online channels FX & MM Wallstreet, FX Studio Foreign installments AZV/SWIFT MERVA Cards DM Cards Utility installments Upsos Biochim rel Utility installments Upsos Core managing an account framework FlexCube v5.2 Core keeping money framework KBI Retail e-saving money Hebros e-saving money Core saving money framework FlexCube v7.1 1 st rel. Retail e-managing an account BB On-line Corporate e-keeping money Multicash Corporate e-saving money Multicash, Derivatives Wallstreet, Opus Domestic securities FO Finalyzer Securities Backoffice Finalyser Integration layer Integration layer Reporting ALVIS/CIMIS Middleware X-BOX (first rel) Retail & SMEs Underwriting Loans Corporate Underwriting Blana Retail & SMEs Underwriting Febo 1 & 2 Corporate Underwriting ACE Trade Finance FC Trade fund DWH Reporting ALVIS, MIS, Stat Rep, CIMIS Light GL/ERP Oracle Financials Human assets Hermes AML BA-CA, DWH reports Integration layer Integration layer (2° discharge) CARDS and UPSOS application parameterization for the HEBROS/BIOCHIM items FLEXCUBE Core Banking framework HEBROS/Biochim items; Biochim\'s holes created and items parameterized XBOX redesigned adversary BBOnline and Multicash ERP application updated with usage of obtaining functionalities Same application as of past discharge New/Upgraded application/module

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ERP Atlantis Derivatives Wallstreet, Opus Human assets Hermes Domestic securities FO Finalyzer AML BA-CA, DWH reports Securities Backoffice FC Securities APPLICATION LANDSCAPE MIGRATION PATH @ BULBANK GOLIVE Landscape HEBROS/BIOCHIM GOLIVE TO BE Landscape @BULBANK GOLIVE Online channels FX & MM Wallstreet, FX Studio Foreign installments AZV/SWIFT MERVA Cards SU/DM Cards Online channels FX & MM Wallstreet, FX Studio Foreign installments AZV/SWIFT MERVA Cards DM Cards Utility installments Upsos Utility installments Upsos Core saving money framework FlexCube v7.1 1 st rel. Center keeping money framework ICBS Retail e-saving money bb Online Core managing an account framework FlexCube v7.1 1 st rel. Retail e-saving money BB On-line Multicash Corporate e-keeping money Multicash, Opus Domestic securities FO Finalyzer Securities Backoffice Finalyser OPICS Telebank Integration layer Integration layer Reporting ALVIS/CIMIS Middleware X-BOX (third rel) Retail & SMEs Underwriting Loans Corporate Underwriting Blana Trade Innovation SWIFT Alliance Retail & SMEs Underwriting Febo 1 & 2 Corporate Underwriting ACE Trade Finance FC Trade fund DWH Reporting ALVIS, MIS, Stat Rep, CIMIS Light, TRM Reporting ALVIS, MIS, Stat Rep, CIMIS Light GL/ERP Oracle Financials Human assets Hermes AML BA-CA, DWH reports Integration layer Integration layer (2° discharge) CARDS and UPSOS application are updated, because of parametrization for the BULBANK items FLEXCUBE Core Banking framework is overhauled with Bulbank\'s crevices created and items parametrized XBOX redesigned because of Telebank and business-related functionalities rollout, likewise minor improvements to the combination layer are required MIS is overhauled, because of Treasury Risk Management conveyance ERP application overhauled with execution of buying functionalities Same application as of past discharge New/Upgraded application/module

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Application Workstream (1/2)

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Application Workstream (2/2)

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Infrastructure Workstream (1/2)

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Infrastructure Workstream (2/2) Not characterized as a venture, however vital process – takeover of utilization organization and End-Of-Day handling

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IT Integration actualities year and a half for general program (usage of 2 discharges and 3 information transformations) More than 10 primary application frameworks with more than 60 modules/satellites More than 100 interfaces grew (additionally utilizing center product) More than 200 individuals include in IT Integration (without rollout help staff) 13 Vendors in applications, and 12 in Infrastructure were included 3x3 deride (trial) changes and 3 genuine 3 get to tests, 3 operational tests, and 12 stretch tests performed 7 test situations in parallel for center framework and 2 test situations for each satellite Detailed venture plan of the general Integration 6000 columns. 4000 of them in IT&Orga Cluster More than 3000 end clients prepared and moved in brought together area

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Lessons Learned Time driven program – to guarantee apparatuses for \'pushing/checking\' Total administration responsibility – to set/take after needs (for this situation that time is the most imperative) Schemes for staff inspiration, in light of time accomplishment of results Role of the advisor – sort of contribution Strong tenets for Change Management – business to affirm the prerequisites, forms, items Strong observing of venture arrangements execution – experts assumed part of \'pushing the adherents\' Delay greater than 2-3 weeks – instantly build up crash program to recoup Proper groups estimating, parts in the activities – adaptable re-estimating, development of individuals in the parts if essential Parallel execution of undertakings, parallel following of covering relocations Proper hazard appraisal, particularly in \'GO-not GO\' choices – instruments to gauge, adjust workarounds To guarantee legitimate handover from tasks to consistent operations To guarantee stabile support of "old" frameworks amid the substantial change program

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