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Job Satisfaction and Staff Retention: HeadlineJobs Quality Workplace Index (2009H2).


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Job Satisfaction and Staff Retention: HeadlineJobs Quality Workplace Index (2009H2) Dr CHUNG Ting-yiu Robert Director, Public Opinion Programme, the University of Hong Kong Outline of Presentation Study Design Survey Findings Job seeking / staff retention Job satisfaction
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Work Satisfaction and Staff Retention: HeadlineJobs Quality Workplace Index (2009H2) Dr CHUNG Ting-yiu Robert Director, Public Opinion Program, the University of Hong Kong

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Outline of Presentation Study Design Survey Findings Job looking for/staff maintenance Job fulfillment Employee engagement Discussion Prepared by Sing Tao Research and Development Dept (Nov 09)

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A Simple Model of Staff Retention Job fulfillment Staff maintenance 5 drivers pay acknowledgment relationship work nature progression 16 properties Question: Will you consider searching for another occupation in the coming three months? Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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A Simple Model of Staff Retention Job fulfillment Staff maintenance Employee engagement Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Survey Methodology Co-created by HKUPOP and HeadlineJobs, present’n arranged by Sing Tao Research & Development Dept Survey Design Main Survey: Working Class Random phone study utilizing CATI framework Survey Approach Fieldwork Period Oct 5-16, 2009 Target Respondents HK w orking p opulation of a ge 18 or above Sample Size N = 1,000 Weighting Sourced from C&SD - General Household Survey (Apr-Jun 2009) on HK working populace of age 15+ Supplementary Survey: Active Job-Seekers Online review (led by HeadlineJobs) Survey Approach HeadlineJobs guests (N=526) Target Respondents Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Seeking Rate for Employees a vocation business sector driving pointer (Provisional figures for Aug-Oct 09) (Apr-Jun 09) Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Satisfaction Level for Employees “Satisfied” alludes to the rate of respondents who were exceptionally fulfilled or very fulfilled by their flow post of work. “Dissatisfied” alludes to the rate of respondents who were not exactly fulfilled or not fulfilled at all with their present post of work. Base: Employees of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Satisfaction Levels Compared “% Satisfied” alludes to the rate of respondents who were extremely fulfilled or very fulfilled by their flow post of work. Source1: HeadlineJobs guests, HeadlineJobs Online Quality Workplace Index Source2: Employees of age 18 or above, HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Satisfaction of Your Employees “% Satisfied” alludes to the rate of respondents who were extremely fulfilled or entirely fulfilled by their momentum post of work. Target: Employers and representatives of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Satisfaction: 5 Main Drivers and 16 Factors - Safe Working Environment - Job Security - Salary - Benefit - Work Flexibility Compensation - Relationship with Supervisor/Management - Management Recognition - Full play to Potentials and Autonomy Recognition - Relationship with Co-specialists - Networking - Contribution to the Organization Relationship - Job Nature and Meaningfulness - Job Variety - Corporate Culture Job Nature - Professional Development - Career Advancement Opportunities Advancement Prepared by Sing Tao Research and Development Dept (Nov 09)

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pay acknowledgment relationship work nature progression Factors of Job Satisfaction versus 09H1 Importance Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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A Job Retention Model Job fulfillment Staff maintenance Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Satisfaction and Staff Retention Job change in next 3 months Job fulfillment Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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A Job Retention Model Job fulfillment Staff maintenance Employee engagement Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Employee Engagement: 4 Main Factors Overall talking, are your partners focused on doing quality work? Spirit Does the mission/reason for your organization make you feel your occupation critical? Ethos At work, do your suppositions typically appear to tally? Regard In the most recent month, have you gotten acknowledgment or applause from your administrator for doing great work? Acknowledgment Prepared by Sing Tao Research and Development Dept (Nov 09)

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Morale Q: Overall talking, are your partners focused on doing quality work? Yes 57% Half-half 27% No 15% Base: Employees of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Satisfaction: Morale-related element Importance Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Important? No idea* ( 8% ) Important ( 60% ) Not Important ( 33% ) Ethos Q: Does the mission/motivation behind your organization make you feel your occupation critical? * No thought incorporates “Don’t know/hard to say”, “No missions” and No thought with the organization mission. Base: Employees of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Satisfaction: Ethos-related element Importance Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Respect Q: At work, do your assessments generally appear to number? Unquestionably 4% Often 32% Sometimes 52% Seldom 9% Never 4% Base: Employees of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Satisfaction: Respect-related element Importance Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Recognition Q: In the most recent month, have you gotten acknowledgment or commendation from your chief for doing great work? 58% 42% ü û Base: Employees of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Job Satisfaction: Recognition-related component Importance Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Morale, Satisfaction and Retention Overall Job Satisfaction Staff Retention Associates focused on doing quality work? Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Ethos, Satisfaction and Retention Overall Job Satisfaction Staff Retention Does organization mission make you feel your employment critical? Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Respect, Satisfaction and Retention Overall Job Satisfaction Staff Retention Do your sentiments tally? Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Recognition, Satisfaction and Retention Overall Job Satisfaction Staff Retention Praise in a month ago? Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Employee Engagement and Staff Retention Result of discriminant investigation: Respect – assessment loved Recognition – acclaim from chiefs Morale – duty to quality work Ethos – organization mission Base: HK working populace of age 18 or above Source: HKUPOP, HeadlineJobs Quality Workplace Index Prepared by Sing Tao Research and Development Dept (Nov 09)

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Satisfaction, Engagement, Retention (totaled) Full play to Potentials and Autonomy Relationship with Supervisor/Management - Management Recognition Respect and Recognition - Relationship with Co-specialists - Networking - Contribution to the Organization Relationship Morale - Job Nature and Meaningfulness - Job Variety - Corporate Culture Ethos Job Nature - Safe Working Environment - Job Security - Salary - Benefit - Work Flexibility - Professional Development - Career Advancement Opportunities Compensation Advancement Prepared by Sing Tao Research and Development Dept (Nov 09)

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Final Remarks Quality Workplace Index overviews have more than once demonstrated that occupation fulfillment and staff maintenance are firmly related, both amid monetary retreat or recuperation . Our most recent review pr