Calvin College Dashboard and KPIs: Development Updates and Examples

1. Calvin College Dashboard and KPIs: where we are in their development Todays presentation covers: What are dashboard and KPIs(Key Performance Indicators)? Why, who, and how will Calvin College be using them? What has been the development process so far? Examples of draft KPIs across several college divisions Examples of draft KPIs in the academic division Where are we going, and how fast, to completion?

2. Calvin College Dashboard and KPIs: where we are in their development What is a dashboard?

3. Calvin College Dashboard and KPIs: where we are in their development What is a dashboard? Most simply: a collection of KPIs

4. Calvin College Dashboard and KPIs: where we are in their development What makes a measure into a KPI? Key The measure is critical or important to success. It may represent a summary or high level view of other information. Performance The measure represents something that is affected by taking action; generally it measures progress related to a goal (internal) or benchmark (external). Indicator The measure has direction, either up, down, or in relation to a midpoint. A trend in one direction or the other can be good or bad.

5. Calvin College Dashboard and KPIs: where we are in their development A good set of KPIs (a dashboard) has Most important measures Not all measures Measures may vary in format Each provides quick diagnosis Useful for regular checking Can always be improved Incomplete: in a car, no substitute for looking out the windshield

6. Calvin College Dashboard and KPIs: where we are in their development % Fuel remaining % windshield washer fluid remaining Number of kids in the back seat Key? Performance? Indicator? /

7. Calvin College Dashboard and KPIs: where we are in their development What might happen if one looks exclusively at a car dashboard

8. Calvin College Dashboard and KPIs: where we are in their development Why dashboards, who is using them, how will they be used? Why? to. . . provide early indicators/warnings on major issues: for example, finances, enrollment, plant depreciation provide guidelines for oversight: board, president, VPs, etc. assist in part of managers and supervisors roles help have conversations around substantive work matters help in benchmarking against peers and aspirants provide useful summary information to external audiences track progress on agreed-upon strategic goals

9. Calvin College Dashboard and KPIs: where we are in their development Who? President, in working both with Cabinet and the Board Board, particularly working with VPs through board committees Cabinet, in providing succinct information to fellow Cabinet members Cabinet, in helping attend to key issues within their departments 3 levels planned: public most general and most widely seen intra-divisional most detailed and most closely held Board/Cabinet in the middle in size and audience How? partial: dashboard and KPIS are a few tools among others provisional: KPIs subject to refinement and replacement periodic: examined ideally at regularly scheduled intervals

10. Calvin College Dashboard and KPIs: where we are in their development Development process so far scan of their use by best practice peers and aspirants first panel of dashboards intended for Board/Cabinet usethe middle of the three types selection of particular KPIs is by President, VPs, and VPs reports currently in working draft stage just starting to be employed

11. Calvin College Dashboard and KPIs: where we are in their development What are some of the currently developed KPIs? Lets look at some examples

12. Calvin College Dashboard and KPIs: where we are in their development Summary: Dashboards and KPIs are: 1. evidence-based performance measures 2. used by Calvin College leaders 3. and developed collaboratively now and in the future 4. to provide evidence on key items concerning the college at large 5. and each college division 6. to help track, meet and inform strategic goals

13. Calvin College Dashboard and KPIs: where we are in their development COMMENTS! AND QUESTIONS? Doug Koopman, Office of President Sarah Greenfield, IT