Standardizing Service Life Cycle Management: Fraunhofer's Approach

Standardizing Service Life Cycle Management: Fraunhofer's Approach
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This article discusses Fraunhofer IAO and IAT University of Stuttgart's approach to standardizing Service Life Cycle Management. It covers the introduction, phases, role model, formal semantics, candidates to standardize, and a summary of the approach.

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1. Fraunhofer IAO, IAT University of Stuttgart Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm (Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab, Brssel) Enschede, 26th of March 2013, IWEI-Workshop An Approach to standardize a Service Life Cycle Management

2. Fraunhofer An Approach to standardize a Service Life Cycle Management Introduction Phases Role model Formal semantics Candidates to standardize Summary

3. Fraunhofer INTRODUCTION - TRENDS IN SERVICES IN MANUFACTURING COMPANIES Servitization Customising of services Bundling of products and services Leadership of services Development of new services

4. Fraunhofer SERVITIZATION AS A TRANSITION FROM PRODUCTS TO SERVICES Thoben 2001

5. Fraunhofer PHASES SERVICE LIFE CYCLE MANAGEMENT

6. Fraunhofer ROLE MODEL SERVICE LIFE CYCLE MANAGEMENT

7. Fraunhofer ELEMENTS OF A ONTOLOGY - PART I SERVICE LIFE CYCLE MANAGEMENT Abstract Access Rights on enterprise internal level, community/Ecosystem level, and future internet/market level Status of e.g. a Servitization Process Maturity of e. g. a (Product-)Service Actor Customer relations as well as Stakeholders like e. g. Service Providers Intangible and Tangible components

8. Fraunhofer ELEMENTS OF A ONTOLOGY - PART II SERVICE LIFE CYCLE MANAGEMENT Activity Servitization Process, incl. sub-processes Service Ideation, Engineering, and Operation Asset Methods for Servitization Tools for Servitization (Products-)Services as well as their Intangible and Tangible components

9. Fraunhofer SUMMARY Servitization as a new trend in the manufacturing industry Service Life Cycle Management for supporting the servitization of a manufacturing industry in order to develop core products with innovative services to create an attractive bundle Development of standards to optimize this servitization in a special branch

10. Fraunhofer More information under: www.msee-ip.eu MSEE MANUFACTURING SERVICE ECOSYSTEM

11. Fraunhofer www.iao.fraunhofer.de Further Information IAO 2.0 blog.iao.fraunhofer.de wiki.iao.fraunhofer.de Mobil m.iao.fhg.de/menu.php?lang=en Publications https://shop.iao.fraunhofer.de Information Materials www.iao.fraunhofer.de/presse-und-medien/407-rss https://informationen.iao.fraunhofer.de

12. Fraunhofer Ansprechpartner fr weitere Informationen Fraunhofer IAO Mike Freitag Nobelstrae 12 70569 Stuttgart, Germany Telefon +49 711 970-5105 Telefax +49 711 970-2192 mike.freitag@iao.fraunhofer.de www.dienstleistung.iao.fraunhofer.de INTEROP VLAB Martin Zelm Hempenkamp 26 22359 Hamburg, Germany Telefon +49 Telefax +49 . martin.zelm@t-online.de

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