How to add the DoD Root CA 2, 3, 4, & 5 certificates in your Windows computer Certificate Store - PDF Document

Presentation Transcript

  1. How to add the DoD Root CA 2, 3, 4, & 5 certificates in your Windows computer Certificate Store Presented by: Michael J. Danberry Last update / review: 03 January 2019 Sometimes running the DoD InstallRoot file does not install the DoD Root CA 2, 3, 4, & 5 certificates into the Trusted Root Certification Authorities tab. This causes certificate errors when visiting DoD websites. This guide will show you how to fix the error. NOTE: This is the only process known for Windows RT devices to install the certificate, but will work for all versions of Windows Please check for the most current version of this presentation at: 1

  2. If you are using a Windows computer and see the below message when trying to access a DoD website [and have already installed the DoD InstallRoot file] Click: Continue to this website (not recommended) Go to slide 5 to continue 2

  3. After clicking Continue to this website (not recommended) you’ll see the entire web address bar is red, and a red shield with a white x in it, stating Certificate error 3

  4. Go to the following web page: and click on DoDRoot2.cer, DoDRoot3.cer, DoDRoot4.cer, & DodRoot5.cer After you click each link, you’ll see the message below, select Save As. Save all four to your desktop. You can also Right click the link and save target as .. As 4

  5. Right click each certificate, select Install Certificate, then select Open 5

  6. Select Install Certificate… then OK 6

  7. Select Local Machine, then Next NOTE: If you are unable to select Local Machine, go to slide 16 and follow instructions for installing this certificate. Windows 7 users may not see this screen 7

  8. When / If prompted for the User Account Control, Select Yes 8

  9. Select Place all certificates in the following store, then Browse… 9

  10. Select Trusted Root Certification Authorities, then OK 10

  11. Trusted Root Certification Authorities should now show in the box, select Next 11

  12. Select Finish 12

  13. Select OK 13

  14. Select OK 14

  15. If you only installed one of the 4 certificates, Go back to slide 5 and do the same for the DoDCert3.cer, DoDCert4.cer, & DoDCert5.cer files and follow the guide for each certificate 15

  16. Close your Web browser, Reopen it, and try revisiting the website you were receiving the certificate error on previously. You should not have the error or red background any longer NOTE: If the problem still persists, try running Internet Explorer as an admin, here’s how: Right click Internet Explorer, select Run As Administrator, click Tools, Internet Options, Content (tab), Certificates (button), Trusted Root Certification Authorities (tab), Import (button) (select file), Next, OK, and windows reports Import Successful. More Information can be found here: NOTE2: If you still have problems go to slide 17 and follow instructions as the file may not have installed. 16

  17. Sometimes your AntiVirus / Security program can block the certificate from installing Temporarily disable the Security program and attempt to install the InstallRoot file again from 17

  18. If you are still receiving the certificate error, it is possible the file did not install correctly. This time follow slides 5-11 again. Select the box titled: Show physical stores, then reopen Trusted Root Certification Authorities and select Registry, then OK Registry 18

  19. You’ll know they are installed when you see: DoD Root CA2, DoD Root CA 3, DoD Root CA 4, & DoD Root CA 5 in both the Issued To and Issued By columns under the Trusted Root Certification Authorities tab 19

  20. Presentation created and maintained by: Michael J. Danberry If you still have questions, visit: 20