IT Takeaway: Overcoming Office Migration Challenges

IT Takeaway: Overcoming Office Migration Challenges

Learn about Terry Brother's experience with Office Deployment Phases, including how to plan, prepare, and migrate your data to your new system.

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Slide1About MeTerry Brothers

Slide2About IT

Slide3Take AwayOffice 365 Migration Challenges

Slide4Office 365 Deployment Phases• Plan • Prepare • Migrate

Slide5Challenges and Solutions• Shared mailbox permissions • Multiple mobile phone models • BlackBerry activations • ConnectWise and CWAdmin • Outlook version • SMTP relay • blocked • Users Do Not Read Instructions • Routing addresses • Restoring from old Exchange server • Mail flow setting didn’t migrate • Managing distribution lists • Mostly PowerShell script management • Exchange or Windows PowerShell • O365 admin or Exchange admin • CRM integration • Shared mailboxes with voicemail • Old Outlook rules reactivated

Slide6Shared Mailbox PermissionsPermissions of shared mailboxes did  not  migrate Document delegated permissions We used PowerShell to quickly add back the necessary permissions

Slide7Configure Mobile Phones• Multiple mobile device models • Users Do Not Read Instructions • Document the  most common  devices • Email instructions to your users • Email instructions to your users … Again • Be ready for the oddball or uncommon device that you don’t know how to configure

Slide8Outlook Version 2010SCCM did not update all PC’s Outlook would not connect to O365 Be prepared to manually apply updates This occurred on about 5% of our systems

Slide9Outlook Web blocked by customers Field techs could not access OWA Used the Global Federated Services URL

Slide10Routing and Email AddressesUPN (User Principal Name) User’s email address Routing address We manually verified these settings in each user object A number of accounts were incorrect Manual verification made the migration more smooth

Slide11Mailbox “Mail Flow” SettingsMail Flow settings may not migrate   forwarded to Manually reconfigured mail flow settings We learned of this on the fly

Slide12Outlook RulesOLD Outlook rules reactivated Had to convince users that IT wasn’t screwing with them

Slide13Managing Distribution Lists“Managed by” no longer works Since the migration – IT manages membership for all distribution lists

Slide14PowerShell ManagementMost admin functions are performed via PowerShell Just prepare yourself if you are strictly a GUI person PowerShell is easy … Once you know what you are doing We have scripts you can modify and use for your organization

Slide15ConnectWiseMailbox delegation and SMTP configuration ConnectWise works just fine We have the configuration settings Ask me if you need them

Slide16Dynamics CRMEmail Router Configuration Installed and configured the CRM Email Router Tetyana with Catapult helped ESI

Slide17Bandwidth for Data MigrationNo Issue Informational Only We were able to migrate 45 GB in 6 hours across a 45 MB pipe This was consistent for each day we migrated mailboxes

Slide18The EndWake up!  It’s lunch time