AMI Meter Installation Training: Building Skills for Safer Work

1. AMI Meter Installation Training: A continuing journey We may run, walk, stumble, drive, or fly, but let us never lose sight of the reason for the journey Malcolm Jolly Team Leader, Innovation GippsTAFE Noel Sutcliffe Team Leader, Gas & Telecommunications

2. Background AMI meters are known as smart meters They measure usage at regular intervals Provide benefits for customers and suppliers

3. Specialised knowledge and skills Restricted entry requirements Entrants often not familiar with meters Pressure Cost of getting it wrong can be fatal Installer Job Profile

4. The Existing Situation Number and time Media attention Safety Added scrutiny

5. Installer training at GippsTAFEs Chadstone campus The Existing Situation

6. If you only have a hammer, you tend to see every problem as a nail. - Abraham Maslow The role of GippsTAFEs Innovation Department

7. Understanding the challenges through observation, analysis and evaluation Current course structure Classroom & workshop sessions Resources Understand the needs of industry, the trainers and the students

8. Understanding the challenges through observation, analysis and evaluation Understanding current restrictions Identify barriers Responding to industry feedback on materials

9. TAFE management perspective SMEs and trainers Industry Students Wide ranging engagement Wider consultation

10. Wider consultation

11. Time poor trainers need more time in the workshop Move large sections of the theory to online Greater co-ordination of the verification of student entry qualifications and existing competencies and aptitude Collaborative approach with industry Poor retention Expose potential students to the online training prior to commencement Structural issues and responses

12. Existing resources losing currency Update existing resources to reflect current practice Existing resources static and unsuitable for online Enhanced with trainer voice (interim measure) Trainers coping with large groups at workshop stage Two trainers introduced at this stage Online simply place to deposit materials Moving to interactive, pre-work delivered Resource issues and responses

13. No self testing exercises Flash based exercises Resource development issues and responses No video of actuality of installation Produce location videos Limited LMS Enhance and develop LMS

14. Right Response Overview Safe & Competent Installer Right Numbers Right Skills Right Place Right Time Right Way Right Direction It is essential to get it right . GippsTAFEs Innovation Department is playing a key co-ordinating role

15. Trainer perspective

16. The Journey Build training room Review resources Update existing resources Build interactive resources Videos Widely observe, consult and evaluate Meet with industry Ongoing research May 2011...we are here

17. To date over 300,000 smart meters have been installed in Victoria There has been one serious safety incident Installers have identified 3,500+ existing serious electrical faults at consumer premises Smart Meter Trivia

18. This year 250 Smart Meter Installers will be trained at the GippsTAFE Chadstone Campus

19. Time is a great teacher, but unfortunately it can kill its pupils. - Hector Berlioz