Introduction to Business Continuity

1. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . MODULE 9 INTRODUCTION TO BUSINESS CONTINUITY Module 9: Introduction to Business Continuity 1

2. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Upon completion of this module, you should be able to: Define business continuity (BC) and information availability (IA) Explain the impact of information unavailability Describe BC planning process Explain business impact analysis (BIA) Explain BC technology solutions Module 9: Introduction to Business Continuity 2 Module 9: Introduction to Business Continuity

3. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Module 9: Introduction to Business Continuity 3 Module 9: Introduction to Business Continuity Lesson 1: Business Continuity Overview During this lesson the following topics are covered: Business continuity Information availability metrics

4. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Why Business Continuity? Information is an organizations most important asset Continuous access to information ensures smooth functioning of business operations Cost of unavailability of information to an organization is greater than ever Module 9: Introduction to Business Continuity 4

5. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . What is Business Continuity? An integrated and enterprise-wide process that includes set of activities to ensure information availability BC involves proactive measures and reactive countermeasures In a virtualized environment, BC solutions need to protect both physical and virtualized resources Module 9: Introduction to Business Continuity 5 It is a process that prepares for, responds to, and recovers from a system outage that can adversely affects business operations. Business Continuity Business Continuity

6. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Information Availability Information availability can be defined with the help of: Accessibility Information should be accessible to the right user when required Reliability Information should be reliable and correct in all aspects Timeliness Defines the time window during which information must be accessible Module 9: Introduction to Business Continuity 6 It is the ability of an IT infrastructure to function according to business expectations, during its specified time of operation. Information Availability Information Availability

7. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Causes of Information Unavailability Disaster (<1% of Occurrences) Natural or man made Flood F ire Earthquake Unplanned Outages (20%) Failure Database corruption Component (physical and/or virtual) failure Human error Planned Outages (80%) Competing workloads Backup, reporting Data warehouse extracts Application and data restore Module 9: Introduction to Business Continuity 7

8. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Impact of Downtime 8 Module 9: Introduction to Business Continuity Lost Revenue Know the downtime costs (per hour, day, two days, and so on.) Number of employees impacted x hours out x hourly rate Damaged Reputation Customers Suppliers Financial markets Banks Business partners Financial Performance Revenue recognition Cash flow Lost discounts (A/P) Payment guarantees Credit rating Stock price Other Expenses Temporary employees, equipment rental, overtime costs, extra shipping costs, travel expenses, and so on. Direct loss Compensatory payments Lost future revenue Billing losses Investment losses Lost Productivity

9. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Measuring Information Availability 9 Module 9: Introduction to Business Continuity MTBF: Average time available for a system or component to perform its normal operations between failures MTBF = Total uptime/Number of failures MTTR: Average time required to repair a failed component MTTR = Total downtime/Number of failures IA = MTBF/(MTBF + MTTR) or IA = uptime/(uptime + downtime) Detection Incident Time Detection elapsed time Diagnosis Response Time Repair Recovery Repair time Restoration Recovery Time Time to repair or downtime Incident Time between failures or uptime

10. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Availability Measurement Levels of 9s Availability Module 9: Introduction to Business Continuity 10 Uptime (%) Downtime (%) Downtime per Year Downtime per Week 98 2 7.3 days 3hrs, 22 minutes 99 1 3.65 days 1 hr, 41 minutes 99.8 0.2 17 hrs, 31 minutes 20 minutes, 10 secs 99.9 0.1 8 hrs, 45 minutes 10 minutes, 5 secs 99.99 0.01 52.5 minutes 1 minute 99.999 0.001 5.25 minutes 6 secs 99.9999 0.0001 31.5 secs 0.6 secs

11. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . During this lesson the following topics are covered: BC terminologies BC planning Business impact analysis Single points of failure Multipathing software Lesson 2: BC Planning and Technology Solutions Module 9: Introduction to Business Continuity 11 Module 9: Introduction to Business Continuity

12. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . BC Terminologies 1 Disaster recovery Coordinated process of restoring systems, data, and infrastructure required to support business operations after a disaster occurs Restoring previous copy of data and applying logs to that copy to bring it to a known point of consistency Generally implies use of backup technology Disaster restart Process of restarting business operations with mirrored consistent copies of data and applications Generally implies use of replication technologies Module 9: Introduction to Business Continuity 12

13. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . BC Terminologies 2 Module 9: Introduction to Business Continuity 13 Recovery-Point Objective (RPO) Point-in-time to which systems and data must be recovered after an outage Amount of data loss that a business can endure Recovery-Time Objective (RTO) Time within which systems and applications must be recovered after an outage Amount of downtime that a business can endure and survive Recovery-point objective Recovery-time objective Seconds Minutes Hours Days Weeks Seconds Minutes Hours Days Weeks Tape Restore Disk Restore Manual Migration Global Cluster Tape Backup Periodic Replication Asynchronous Replication Synchronous Replication

14. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . BC Planning Lifecycle Module 9: Introduction to Business Continuity 14 Establishing Objectives Analyzing Designing and Developing Implementing Training, Testing, Assessing, and Maintaining

15. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Business Impact Analysis Identifies which business units and processes are essential to the survival of the business Estimates the cost of failure for each business process Calculates the maximum tolerable outage and defines RTO for each business process Businesses can prioritize and implement countermeasures to mitigate the likelihood of such disruptions Module 9: Introduction to Business Continuity 15

16. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . BC Technology Solutions Solutions that enable BC are: Resolving single points of failure Multipathing software Backup and replication Backup Local replication Remote replication Module 9: Introduction to Business Continuity 16

17. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Single Points of Failure Module 9: Introduction to Business Continuity 17 It refers to the failure of a component of a system that can terminate the availability of the entire system or IT service. Single Points of Failure Single Points of Failure Client IP Switch Server FC Switch Storage Array Array port

18. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Resolving Single Points of Failure Module 9: Introduction to Business Continuity 18 Redundant Network Production Storage Array Remote Storage Array HBA HBA Clustered Servers Client Redundant FC Switches Redundant Arrays Redundant Paths Redundant Ports HBA HBA IP NIC NIC NIC NIC NIC Teaming

19. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Multipathing Software Recognizes and utilizes alternate I/O path to data Provides load balancing by distributing I/Os to all available, active paths: Improves I/O performance and data path utilization Intelligently manages the paths to a device by sending I/O down the optimal path: Based on the load balancing and failover policy setting for the device Module 9: Introduction to Business Continuity 19

20. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . EMC PowerPath Concept in Practice Module 9: Introduction to Business Continuity 20 Module 9: Introduction to Business Continuity

21. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Host-based multipathing software Provides path failover and load- balancing functionality Automatic detection and recovery from host-to-array path failures PowerPath/VE software allows optimizing virtual environments with PowerPath multipathing features EMC PowerPath HOST STORAGE HBA HBA HBA HBA HBA HBA HBA HBA PowerPath PowerPath Host Application Host Application HBA Driver HBA Driver HBA Driver HBA Driver HBA Driver HBA Driver HBA Driver HBA Driver Storage Network LUNs Module 9: Introduction to Business Continuity 21

22. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Module 9: Summary Importance of business continuity Impact of information unavailability Information availability metrics Business impact analysis Single points of failure Multipathing software Module 9: Introduction to Business Continuity 22

23. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Exercise 1: MTBF and MTTR A system has three components and requires all three to be operational for 24 hours from Monday to Friday. Failure of component 1 occurs as follows: Monday = No failure Tuesday = 5 am to 7 am Wednesday = No failure Thursday = 4 pm to 8 pm Friday = 8 am to 11 am Calculate the MTBF and MTTR of component 1. Module 9: Introduction to Business Continuity 23

24. EMC Proven Professional . Copyright 2012 EMC Corporation. All Rights Reserved . Exercise 2: Information Availability A system has three components and requires all three to be operational from 8 am to 5 pm business hours, Monday to Friday. Failure of component 2 occurs as follows: Monday = 8 am to 11 am Tuesday = No failure Wednesday = 4 pm to 7 pm Thursday = 5 pm to 8 pm Friday = 1 pm to 2 pm Calculate the availability of component 2. Module 9: Introduction to Business Continuity 24