Organization Development Strategy Overview in Denver City and County

Organization Development Strategy Overview in Denver City and County
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Career Service Authority highlights the role of Organization Development (OD) in facilitating alignment with organizational goals in Denver. An OD practitioner recommends a change management plan and uses different tools to implement the needed change.

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1. Career Service Authority City and County of Denver Organization Development Strategy Overview 5 August 2010

2. OD Defined Organization Development: – Facilitates interaction between people and structure to align with organization goals • Is to an organization as a physician is to a human body; OD practitioner "diagnoses" the most important priorities to address, recommends a change management plan, and then guides organization through necessary change. – There are different tools that can be used to implement needed change

3. OD Services • Consulting – Assistance or advice to help clients solve a particular problem or range of problems within specific areas of their business • Strategic Planning – Establishing future course for an organization (i ncludes both organizational redesign and business process redesign) • Change Management – A multidisciplinary, structured approach to transitioning individuals, teams and organizations from current state to desired future state • Includes conflict management / resolution, performance management, meeting and group facilitation, executive and management coaching, training and team building

4. OD Benefits • Increases agency productivity, resilience & creativity • Captures efficiencies, resulting in cost savings & increased citizen trust in government • Decreases employee and management anxiety

5. CSA OD Strategy • Activation process: request for specific service, Citywide impact, observation of patterns, recurring issues, media sensitivity, etc. • ADDIE model • Determine involvement: OD, HRS, media relations, outsource

6. ADDIE Model CSA typically uses ADDIE Model: • Assessment – Clarify problem or performance gap, establish goals and objectives; identify existing knowledge and skills • Design – Design phase should be systematic (logical, orderly strategy) and specific (each element implemented with attention to detail) • Develop – Developers create and assemble elements created in design phase • Implement – Plan is put into action • Evaluation – Consists of two parts: formative (improves programs; is present in each stage of ADDIE) and summative (provides feedback opportunities from stakeholders)

7. Next Steps • Align with HRS • Introduce OD strategy to CSA staff • Introduce to City agencies • Expected full rollout completion: September 2010