Revolutionising a Library with Secure Hosted Authentication and Discovery: A Case Study of DSTO Research Library

1. CLASSIFICATION UNCLASSIFIED Approved For Public Release From 0-100 in 16 weeks: How to revolutionise a library with secure hosted authentication and discovery The case of DSTO Research Library Jane Angel Electronic Resources Manager, Science Knowledge Services Defence Science and Technology Organisation UNCLASSIFIED

2. DSTO Defence Science and Technology Organisation is the Australian Governments lead agency dedicated to providing science and technology in support of the countrys defence and security requirements Defence Science and Technology Organisation Research Library enables research for 2500 researchers, scientists and support staff in 8 locations nationwide

3. The Shared IP range Disabling of discrete DSTO IP range in June 2012 resulting in significant challenges for online information services DSTO no longer recognised by global publishers Potential for unauthorised access to DLS subscriptions Redundancy of federated search tool and link resolver Progression to discovery tools thwarted Loss of usage statistics

4. Workarounds Remedy infringement on DLS subscribed resources Negotiating, obtaining and ensuring continuity of access via user names and passwords to copious databases, e-journals and eBooks Facilitating or mediating searches Interlibrary loans required for content paid in full

5. The Solution To resolve authentication to library resources by providing a single sign on technology to ensure discovered resources are accessible To combine ease of access with a world class discovery layer with DSTO subscribed resources available via a unified index ubiquitously 24/7

6. Objectives Reposition DSTORL at centre of research process Restore client confidence Address and increase ROI Elevate DSTORL on par with premier research and academic institutions globally

7. Project Team Project Team convened representing four operational areas of DSTORL Electronic Resources Manager Library Systems Manager Technical Services Manager Information Services Manager Brief to launch services across DSTO by end of financial year meant scope must be realistic and manageable

8. Removal of individual log in and passwords consolidating access into one user name and password for all resources A complete solution with resources available onsite, remotely or by mobile device A highly customisable service tailored to comply with DSTOs requirement for security and privacy Significant assistance with set up and maintenance with Australian based support Capacity to ensure improved compliance with e-resources license management

9. OpenAthens offers a straightforward self registration process with authentication available from numerous starting points: Individual databases, eJournals or eBooks Publisher platforms Links in Google Scholar Web Scale Discovery Layer

10. Compatibility with existing infrastructure Sophisticated functionality and scholarly focus Rigorous security controls and policies Powerful way of library going to client Quality staff selected e-resources and cutting edge technology combine to empower clients Content easily exposed and utilised EBSCO Discovery Service

11. Phase One: Registration Forms and Links

12. Rebadging EDS Name chosen to reflect EBSCO Discovery Services ability to retrieve quality content that illuminates research Positioning statement devised to reinforce purpose

13. Phase Two: Technical Implementation Outsourcing to EBSCO Implementation Specialists Collaborating with DSTO Graphic Designers and web Experts Testing of OpenAthens (MD) and SearchLight across networks and browsers

14. Marketing Coordinated marketing approach Promotion of Roadshow across five national DSTO sites Customised invitations and signature block banners Training videos, online guidance FAQs developed for Library Web page

16. Launch 16 June 2014 OpenAthens and SearchLight launched 245 clients attended roadshows with 25% of scientific community registered by end of week No requests for help received in first week 50 000 searches performed in SearchLight

17. Post Launch Troubleshooting Unexpected Benefits Moving to close the project Ensuring functionality of all e-resources Decommissioning redundant log in and passwords Developing risk and disaster management plans Report writing and tracking strategic objectives Establishing take on work amongst staff

18. SearchLight Innovation Team Staff to represent key business areas of Technical and Information Services and ERM Analyse and make decisions regarding suggestions for improvement Assume responsibility for supplier relationship management and publisher content Effect changes to presence and appearance Expert in administration of services and attendant infrastructure

19. Promotion

20. Analysis of Services Survey conducted November 2014 seeking to measure: Usability satisfaction Success of marketing techniques and training tools Perceived trends resulting from increased discoverability

21. Survey Results: OpenAthens Ease of Registration

22. Survey Results: OpenAthens Authentication Point

23. Survey Results: SearchLight Ease of Use

24. Survey Results: SearchLight Reason for Use

25. Lessons Learned Client education needs to be continually reinforced Marketing successes can be applied to other business areas of library Interlibrary loan proposal is changing Clients enthusiastic about new offerings: This service is fantastic. I did a literature search this week using SearchLight and OpenAthens. Over three days I was able to pretty much complete my literature search. I very easily pinpointed key researchers and papers. To get to this point would have taken me weeks or months in the past

26. Conclusion Objectives of project met with SSO Technology ensuring accessibility of resources via a single gateway Quality staff selected resources and sophisticated technology have combined to empower library clients with research capability 24/7 ubiquitously DSTORL positioned favourably for the future

27. Acknowledgments Project Team members, Matthew Brightwell, Julie Davis & Sue Masey Library Staff of DSTORL for contributions to developments, marketing & training Minh Dang for graphic design and web expertise Mandy Furlan and Philip Keane for editorial advice EBSCO staff, in particular, Belinda Kennedy and Alvet Miranda

28. Questions? Jane Angel jane.angel@dsto.defence.gov.au