MBA 669 Exceptional Points: IT-empowered authoritative Structures - PowerPoint PPT Presentation

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MBA 669 Exceptional Points: IT-empowered authoritative Structures

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MBA 669 Exceptional Points: IT-empowered authoritative Structures

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  1. MBA 669Special Topics: IT-enabled organizational Forms Dave Salisbury (email) (web site)

  2. Everything old is new again… • Revisiting some of the themes from earlier • Change in organizational forms • Outsourcing • The right mix of bricks and clicks • IT and its implications for these organizations • Governments • Education • Finding the balance (or how to work in Friedman tonight)

  3. Governments are not like businesses • No competition • Monopoly supplier • No choice for “customers” • Screwed up reward structures • Revenue streams by fiat • No choice as to whom one serves • Digital divide

  4. Governments are like businesses • Outsourcing • Need to reduce costs • Eventually the public gets mad • Rising expectations of service • As Friedman notes (DOSCapital), inefficient government is a detriment to business • Supplier relationships • Failure rates for IT efforts

  5. E and getting elected • Social networking • John McCain in 2000 • Howard Dean in 2004 • Means by which choices about what does and doesn’t work can be made rapidly • Opinion polling • 2-way communication • Data mining/data analytics

  6. E and running government • Portals • Fees collections • Stages • Informational websites • Two-way websites • Payments of fees, fines, etc. • Comprehensive portal

  7. E and education • Education as information transmittal • Education as interaction • How good are the current technologies at both? • Who owns the class? • Who owns the knowledge generated by preparing and delivering the class?

  8. The limits of information • Satisfaction (lower with mediated) • Belonging (lower with mediated) • Morale (lower with mediated) • Involvement (lower with mediated) • Participation (lower with mediated) • Overall evaluation (lower with mediated) • No difference on instructor engagement and accessibility

  9. Another visit to the darkside • What happens to all this information that is now centrally (and readily) available? • Does public necessarily mean ubiquitous and immediate? • Mason on information ubiquity (Thursday)

  10. Mixing those bricks and clicks • Again, back to information intensity • Find the informational component of what your company does and leverage it using IT • Trying to see “bricks/mortar” and “clicks” as two different things can be a recipe for disaster • The continuum of government and educational services and how they can be offered online

  11. Getting the mix right • Internet as complement • Range of options • Spin off • Strategic partnership • Joint venture • In-House division

  12. Revisiting organization form changes • Outsourcing services • Federations (Singapore) • Markets rather than hierarchies (electronic procurement)

  13. This week’s Friedman, part 1 Backlash & groundswell • Standard of living goes higher • Facts about foreign firms • Pay workers more • Create jobs faster • Spend heavily on R&D • Export more

  14. This week’s Friedman, part 2 • If you can’t beat them, join them (but change them too) • New media (CNN versus the Vietnam Vets) • Connectivity and productivity (social networks revisited)