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Correspondence

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  1. Communication EDN 513 Barlow Fall 2002

  2. Four Communication Channels • Verbal - face to face • Written • Body • Verbal/Electronic/Visual compiled from: School Leadership and Administration Leadership for Dummies Seven Steps to Effective Instructional Leadership The Leader Withim

  3. Four Levels of Verbal Communictions • Surface Talk • Reporting Facts • Giving Opinions • Sharing Feelings

  4. Surface Talk • Chit Chat • Greetings • Comments on events • “How are you?” • Conversation with stranger NO VALUE IN DIALOGUE

  5. Reporting Facts • Attention “getter” • Listing of information • Figures-charts and graphs • Scenario/story Need to tie to value to remember

  6. Giving Opinions • I think . . . • You should . . . • I heard . . . • We might . . . Never convey opinion as fact !!!!

  7. Sharing Feelings • Influenced by- • Tone • Body Language • Intimacy • Volume

  8. Guidelines for Speaking Clearly • Be specific, not vague • Communicate observations, not assumptions • Communicate about a behavior, not the person • Communicate in Terms of “more or less”, not “either/or”

  9. Guidelines for Speaking Clearly(cont’d) • Share ideas, do not give advice • Communicate what was said, not why it was said • Match nonverbal and verbal communication

  10. Administrator – Six Basic Aspects • Purpose to be achieved by the message • Person to whom message directed • Sender of message • Content of message • Alternative channels for conveying message • Need for feedback or response to the message

  11. Ways to develop good lines of communication • Open door policy • Arrive first, leave last • Dialogue, dialogue, dialogue • Grapevine • Social events and TGIF’s • Visible presence • Weekly (daily) bulletin

  12. Ways to develop good lines of communication (cont’d) • Lunches with teachers • Building leadership teams • Staff meetings • Team, dept. or grade level meetings • Surveys/force field analyses “dipsticking”

  13. Behaviors that foster secure climate and and encourage staff climate • Be honest by making open statements about your feelings, attitudes, and reactions to situations • Be tactful and sensitive to staff needs, feelings, problems, and treat people in a non-threatening manner

  14. Behaviors that foster . . . (cont’d) • Accept people as they are by respecting individual staff differences, opinions, perceptions, and approaches • Have a positive approach when you greet people, smile at them, and inquire about their health, problems, and joys • Be dependable so that you are trusted by the staff

  15. Receiving information-messagesBarriers • Lack of interest • Lack of knowledge • Bias • Social barriers • Situation

  16. Four Ways Not to Listen • Nonlistening • Listening to ignore • Listening selectively • Listening for the Ego

  17. Involved Listening • Step 1: Speaker makes a statement • Step 2: Listening paraphrases speaker’s statement • Step 3: Speaker accepts paraphrase or clarifies • Step 4: If rejected, speaker repeats Step1. If accepted, listener free to express thought or feeling

  18. Involved Listening Techniques • AVOID the accusing YOU • Question forunderstanding • Restate for understanding and clarification

  19. Listening Habits and Recommended Behaviors

  20. To be avoided . . . • Faking attention • Listening for facts, not considering broader picture • Concentrating on physical appearance and delivery, not content • Yielding to distractions • Dismissing content as uninteresting • Ceasing to listen due to difficulty of content

  21. To be developed . . . • Screening out extraneous distractions • Concentrating mentally and physically • Listening with a third ear • Question to draw out • Responding nonjudgementally • Summarize periodically

  22. Written Communication • Types of : • Note • Memorandum • Community Newspaper • School Bulletin • Internet • Electronic Chalkboard • Palm top Computer

  23. Points to remember • Know the audience • Avoid jargon • Clear and concise (quick and dirty) • Establish a reason to read • Develop a hook • Always proof, proof, proof

  24. Non Verbal Communication-Body Language • You always send a message • Eyes talk • Hands talk • Body positions talk Mouth talks when lips are not moving

  25. Do not send conflicting Messages

  26. Telephone PA system Overhead/Slide Projector/Document camera Radio/Television Video tapes Electronic mail Internet Laser disk CD-Rom DVD etc Verbal/Electronic/Visual