Engaging Community Stakeholders and Building Community Partnerships The National Child Welfare Resource Center for Organizational Improvement
Why Stakeholder Involvement is Critical • The child welfare system is much larger than the public child welfare agency. • No single agency can fulfill the responsibility of keeping children safe, in permanent homes, and achieving well-being. • The goal is to empower stakeholders so that the entire community takes child protection as its responsibility.
Why Stakeholder Involvement is Critical (continued) • Partnering with community stakeholders helps create a constituency for child welfare, so that when the agency needs support it gets it (for example, legislation, finances, respect even in the fact of a child injury or death). • Partnerships also strengthen community stakeholders.
Successful Stakeholder Involvement Means: Collaboration and partnerships as a way of life for the public child welfare agency, not just for the Child and Family Services Review (CFSR) and the IV-B Child and Family Services Plan (CFSP).
Stakeholder Involvement in • CAPTA • Chafee • Title IV-B • CFSR
Successful Stakeholder Involvement is Achieved by: • Gathering input from stakeholders • Including stakeholders in decision making • Giving feedback to stakeholders • Continuous communication • Making stakeholder involvement an integral part of agency operations • Practicing true “collaboration”, not “cloberation”
Who are Potential Stakeholders? • Internal to the child welfare agency • External
Levels of Community Partnerships • Basic, effective referrals of families for other services (case level). • Joint case planning with other service providers, the family, and the family’s network (case level). • Joint program development to create needed new programs and services (intermediate level).
Levels of Community Partnerships (continued) • Shared organizational infrastructure—written agreements for information sharing, joint management information systems, staff liaison positions, locating staff in another agency, etc. (intermediate level). • Creating a Stakeholder Collaborative for Child Protection in a jurisdiction, with its own governance. • Creating a State-Level Stakeholder Collaborative, or Cabinet for Children, Youth, and Family Services.
Culture Shift: The State Public Child Welfare Agency • Not the sole provider of child welfare services • Leadership: catalyst and organizer for a community-based system • Retains legal responsibilities for protection of specific children
Culture Shift: Community Partners • More collaboration among previously autonomous funders and agencies • Renegotiation of roles and responsibilities
Promising Practices in Community Partnerships • Mental Health Systems of Care • Child Welfare Systems of Care • Quality Review Processes (CQI/Case Reviews) • LAN 29
Mental Health Systems of Care • Comprehensive service array • Coordinated • Community based • Child centered • Individualized for the family • Culturally competent • Family driven • Early identification and intervention
Child Welfare Systems of Care • Tbd in Dec.
LAN 29 • Collaborative integrates traditional and non- traditional services/supports • Membership open to all • Governance structure elected by members • Implements Wraparound approach • QUEST – serving DCFS families • Strong outcomes
Child Welfare Quality Improvement Peer Network (sponsored by the National Child Welfare Resource Center for Organizational Improvement) • QI roles include: • Review cases (read, interview, discuss, assess) • Review systems level data and reports • Make recommendations • Contribute to written reports • Dissemination of findings, e.g., presentations to other stakeholders
QI Peer Network (cont1) • Examples of ongoing issues and strategies • Ongoing structures for meaningful participation • QI, foster parent and youth councils (Illinois, Kentucky) • Citizen Review Panels involved in case reviews (Idaho, New Hampshire) • Preparation and support • Training (Idaho trains semi-annually due to turnover ) • Whose meeting: making QI relevant to stakeholders by focusing on their issues, perspectives and involve them in setting agendas and problem solving, not just listening to information (Illinois)
QI Peer Network (cont2) • Other methods for input • Child welfare attends specific audience councils (foster parents and youth) and gathers information to bring to CQI councils (Hawaii) • Targeted surveys - to specific stakeholder groups on specific issues. E.g., Kentucky has surveyed regarding: • CW/Court partnerships • Service array assessment • Youth services • Fatherhood services • Family team meetings
QI Methods to Share Information: Wisconsin’s PEP website • Stakeholders access website for the four program enhancement plan (PEP) work groups (adoption, case process, QI, and Out-of-Home Care) to review policy initiatives, ask questions, comment and read others’ comments, questions and answers • http://dhfs.wisconsin.gov/cwreview/bulletinBrd.htm
CFSR: Collaboration with Community Stakeholders • Principles • Partners • Processes • State examples
CFSR Collaboration Principles • Shared responsibility • Partnerships • Family centered and community based • Purposes, goals, time and effort
CFSR PartnersChildren’s Bureau Resource Guide, p 2 • Court • Tribal • Youth • Child welfare agency staff • External partners • Diversity-of-state representatives • Other
CFSR Collaborative ProcessesChildren’s Bureau Resource Guide, p 2 • Common goal • Benefit to all parties • Vehicle for collaborating • Ability to come to consensus • Strong leadership • Meaningful involvement • Shared success • Engage new partners • Shared vision for the future • Ongoing evaluation
Engaging Collaborative PartnersChildren’s Bureau Resource Guide, p 5 • Continually promoting CFSR • Match specific stakeholders to processes • Statewide assessment • Onsite review • PIP development • PIP implementation • Targeted outreach through effective channels • With each stakeholder: • Review advantages of CFSR and PIP collaboration • Jointly assess contributions, time commitment and resources • Explore how to sustain involvement • With stakeholder group • Establish “rules of engagement” • Communicate timelines for all activities and products
Using the CFSR to Build PartnershipsChildren’s Bureau Resource Guide, p 6 • Existing collaborations • Volunteers • Allocate child welfare resources and time • Communication vehicles
Finding Evidence of Strong Collaboration: Nine ElementsChildren’s Bureau Resource Guide, p 8 • Engagement of Other Partners • Communication • Needs assessment • Joint strategic planning • Sharing of resources and structural changes • Sustainability • Policies, laws, regulations • Research/data/evaluation • Leadership
Finding Evidence of Strong Collaboration: An ExerciseChildren’s Bureau Resource Guide, pp 8 - 10 • You are in one of four “element” groups: • Engagement of other partners • Communication • Needs assessment • Sustainability • Read your element from the CB Guide • Discuss examples from your state • Brainstorm other examples • List best examples so your group can report out
Critiquing Collaborative Efforts • Read your Case Study (1, 2 or 3) • Select people to • Take notes on Hand Out #9 • Report a synopsis of your case during plenary • Report your answers from HO 9 during plenary • In group, discuss each question and take notes • In plenary, report out • Synopsis of case • Answers to questions on Hand Out #9
Your State’s Previous CFSR: Involving Stakeholders • Identifying and recruiting • Preparing them for and sustaining involvement • + and – of the processes • According to stakeholders • Your assessment • Ongoing involvement? • Same groups? • Stakeholders involved in other child welfare agency work?
Agency Partners Eco-map • What additional partners should be added?
Stakeholder Engagement Plan: How, Who, When • Greens – Keeping positive involvement • Yellows – Improving relationships and enhancing involvement • Reds – Healing and re-involving • No Dot – Developing relationship and beginning involvement
Overall Strategy: Reflection and Planning • What was the overall process for the previous CFSR? • What should be the overall strategy for the second CFSR?
Planning Stakeholder Involvement at Each Phase of The CFSR • Statewide Assessment • Onsite Review • Program Improvement Planning • PIP Implementation • PIP Monitoring / Revisions
Planning Stakeholder Involvement for CFSR Outcomes and Systemic Factors • Outcomes • Safety (2), Permanency (2), Well-being (3) • Systemic Factors • Statewide Information System • Case Review System • Quality Assurance System • Staff and Provider Training • Service Array • Agency Responsiveness to the Community • Foster and Adoptive Parent Licensing, Recruitment, and Retention
Plans to Monitor Stakeholder Involvement and for Continuous Communication • Overall stakeholders involvement • Stakeholder involvement re the seven outcomes and seven systemic factors • Preparing for the Next Review • Reviewing drafts of Statewide Assessment and PIP
Wrap Up • No single agency, including the public child welfare system, can fulfill the responsibility of keeping children safe, in permanent homes, and achieving well-being. • Community collaboration of a full range of involved and committed stakeholders is the best hope and strategy for this.