Open Access Model for Telecom Italia Group

Open Access Model for Telecom Italia Group
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The Open Access Model provides access service through physical network infrastructures to OLO and TI. OLO maintains its current interface with TI Wholesale for One Stop Shop services. Open Access offers necessary technical support and assets to OLO such as optical fibers and copper central exchange.

About Open Access Model for Telecom Italia Group

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1. TELECOM ITALIA GROUP Open Access Roma, 29 aprile 2008

2. 1 TELECOM ITALIA GROUP Open Access - Modello Operativo Open Access fornisce agli OLO e a TI il servizio di accesso attraverso le infrastrutture fisiche di rete Gli OLO mantengono lattuale interfaccia con TI Wholesale per tutti i servizi connotati da un approccio One Stop Shop Open Access fornisce agli OLO il necessario supporto tecnico OLO Equipment TI Equipment External Distribution Frame Optical Network Termination Optical Distribution Frame Optical Distribution Frame Traditional Copper Network Optical Fibers Cable OPTICAL FIBER Open Access Assets Main Distribution Frame LOCAL EXCHANGE (LE) Network Termination COPPER CENTRAL EXCHANGE (CE) DB ACCESS Open Access - Assetts Di cui Rete Di cui Rete di Giunzione di Giunzione di cui Rete dAccesso di cui Rete dAccesso Tot. perimetro di competenza Tot. perimetro di competenza

3. 2 TELECOM ITALIA GROUP Open Access - Perimetro : strutture coinvolte S. Pileri Field Services S. Pileri Technical Services Technology Processi di Delivery e Assistenza Tecnica alla clientela Processi di sviluppo/manutenzione della rete di accesso e di gestione degli elementi passivi della rete Processi di accoglienza, diagnosi e risoluzione delle segnalazioni di anomalie tecniche della clientela consumer Open Access 20.000 persone

4. 3 TELECOM ITALIA GROUP Technology TILab Innovation, Engineering, Testing Network Operations Program & Process Management Network Development Network Platform Operations Network Corporate Operations Accesso Fisso e Trasporto Network Operation Area (8) Network Operations Line . NOU - - Development Operations Team (ruoli di TLC System Development e relativi coordinatori) - - Tecnici Portanti Fisici Open Access Perimetro: dettaglio strutture coinvolte Wireline Access Engineering Infrastructure Engineering Broadband Network Services Innovation Broadband Network Services Engineering Transport & OPB Innovation Transport & OPB Engineering Wireline Access Infrastructure Innovation Network Provisioning & Project Mng OLO Transport & Core Customer Opinion Survey & OLO Special Projects S. Gentili Network Performance & Action Plans G. Ensoli C. Micheli E. Fiocco Access Network Network Area Operation Operations Program Network Development Operations & Maintenance Network Operations Line (16) Wireless Access Wireline Access Core & Transport Wireless Implement ation Technical Managem. Operations Cables Quality Energy System Network Operations Unit (53) Network Operations Managem. S. Pileri Field Services S. Pileri Technical Services Network Planning Perimetro interssato TS territoriali

5. 4 TELECOM ITALIA GROUP Open Access - Il Nuovo Assetto Caring Tecnico Esercizio Rete daccesso Assurance Servizi Delivery Servizi Sviluppo Rete daccesso Caring Tecnico Assurance Servizi Delivery Servizi Sviluppo Rete daccesso Esercizio Rete daccesso QUALITA EFFICIENZA TRASPARENZA RESPONSABILITA UNITARIA E DIRETTA VERSO IL CLIENTE

6. 5 TELECOM ITALIA GROUP Open Access il modello organizzativo OPEN ACCESS TECHNICAL PLANNING Equality of Access Data Economic Planning & Reporting Quality Improvement Firms Contract Management Efficiency Improvement OPERATIONS GOVERNANCE Cross Operations Management Network Creation & Engineering Technical Process Innovation Database & System Requirem. Retail Services Wholesale Services INGEGNERIA PROCESSI STRUTTURE DI GOVERNO STRUTTURE DI PRODUZIONE ASSURANCE SERVICES OPERATIONS (da remoto) DELIVERY SERVICES OPERATIONS (da remoto) ACCESS OPERATIONS AREA (on field) 4 Operations & Process Management Project Office & Nation. Act. GOVERNO OPERATIVO Operations & Process Management Cosourcers & Program Management GOVERNO OPERATIVO Program & Quality Management Network Developm. GOVERNO OPERATIVO Network Maintenance & Field Gov. RAPPORTO FUNZIONALE Operational Planning Planning and Control Quality of Services Wholesale (policy) Regulatory Affairs Purchasing Imprese di rete Authority INTERFACCIA VERSO Marketing Service Creations Sales Customer Operations Network Wholesale (operations) IT Technical Infrastruct. INTERFACCIA VERSO Delivery Services Area 4 Assurance Services Area 4 Access Operations Line 38 STRUTTURE DI PRODUZIONE TERRITORIALI

7. 6 TELECOM ITALIA GROUP Open Access - modello organizzativo: principali novit nelle AOA Attivit su Rete dAccesso di Technology integrate con Field Services COSA CAMBIA DRIVER Costituzione di funzioni Network Development e Network Maintenance nelle strutture territoriali di Open Access. Integrazione dei tecnici Portati Fisici di Technology nelle strutture territoriali di Open Access. Responsabilit integrata delle Access Operations Area sulla Rete dAccesso. Incremento qualit (per tempestivit e vicinanza al cliente). Confluenza in una struttura centrale dedicata al delivery delle operativit dei SAI su piattaforme/prodotti/servizi (configurazioni e coordinamento realizzazioni business). Confluenza nelle Access Operations Line delle attivit di dispacciamento MOS/MOI e controllo operativo delle imprese (vedi punto successivo). Mantenimento a livello di Access Operations Area delle attivit di indirizzo e governo delle operativit MOS/MOI. Focalizzazione del territorio sulle attivit legate allinfrastruttura di Rete dAccesso e alla gestione delle operations on-field. Accountability delle funzioni su obiettivi di performance/qualit mirati. Costituzione, a livello di Access Operations Line, di ununica funzione dedicata al dispacciamento MOS/MOI e al controllo operativo delle imprese, integrando le attivit svolte da SAI e FOM. Responsabilit E2E delle Access Operations Line sulla fabbrica territoriale Superamento dei Service & Activities Integration (SAI) Gestione operativa MOS/MOI integrata a livello di Access Operations Line

8. 7 TELECOM ITALIA GROUP DELIVERY ASSURANCE ACCOGLIENZA CLIENTE DIAGNOSI DI 2 LIVELLO PROVISIONING DISPACCIAMENTO MOS/MOI INTERVENTO ON FIELD GOVERNANCE TRASVERSALE Ordine di Lavoro Trouble Ticket HELP DESK DI 1 LIVELLO SVILUPPO RETE FIELD GOVERNANCE Open Access - relazione con i processi di delivery e assurance AS IS Field Services National Customer Services Program Manag. Sales (8) Customer Services Line (38) (8) Supporto gestion. FOM Customer Service Unit (125) Program & Quality (4) Service & Activities Integration (8) Customer Service Area (4) Technical Services Operating Processes Integration FOM Business Technology TO BE Open Access Assurance Services Operations Technical Planning Network Mainten. & Oper. Gov.(4) Access Operations Line (38) (8) Line. Support Operations Managem. Access Operations Unit (125) Program & Quality (4) Network Development (4) Access Operat. Area (4) Operations Governance Network Develop. Op. Delivery Services Operations Line Op.Business

9. 8 TELECOM ITALIA GROUP Open Access - modello organizzativo - 3 riporti OPEN ACCESS TECHNICAL PLANNING Economic Planning & Reporting Equality of Access Data Firms Contract Management Quality Improvement Efficiency Improvement Network Creation & Engineering Cross Operations Management Database & System Requirements Technical Process Innovation Retail Services Wholesale Services DELIVERY SERVICES OPERATIONS Operations & Process Management Project Office & National Activities Delivery Services Area (4) ASSURANCE SERVICES OPERATIONS Operations & Process Management Cosourcers & Program Management Assurance Services Area (4) ACCESS OPERATIONS AREA (4) Program & Quality Management Network Development Network Maintenance & Field Governance Access Operations Line (38) Local Authority Account OPERATIONS GOVERNANCE

10. 9 TELECOM ITALIA GROUP Operations & Process Management Project Office & National Activities Delivery Services Area (4) Open Access - modello organizzativo : focus su strutture territoriali Project Management Delivery Planning Management Design & Configurations Services Management 1.500 DELIVERY SERVICES OPERATIONS

11. 10 TELECOM ITALIA GROUP ASSURANCE SERVICES OPERATIONS Operations & Process Management Cosourcers & Program Management Assurance Services Area (4) Advanced Services (8) Basic Services (8) Custom Services Performance Management (regia terrritoriale) Line Support 3.900 Open Access - modello organizzativo : focus su strutture territoriali

12. 11 TELECOM ITALIA GROUP ACCESS OPERATIONS AREA (4) Program & Quality Management Network Development Network Maintenance & Field Governance Access Operations Line (38) Support & Control Project Planning Optical Fiber Network Maintenance Operational Planning Cross Operations Management Operations Management Line Operations Business (8) Access Operations Unit (125) Line Support 14.700 Open Access - modello organizzativo : focus su strutture territoriali Economics & Reporting Procedures & Quality Firms Contract Management Systems & Network Inventory Network Development Operations

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