The Business of IT: A Comprehensive Approach to IT Management

1. The Future of the IT Department Exploring the impact of Cloud on IT Roles and Responsibilities

2. Using a Business Model to Assess Change: Component Business Model for the Business of IT Plan and Manage Build Run IT Customer Relationship IT Business Strategy IT Business Administration Business Resilience Information Service Development Service Deployment Service Delivery & Support Strategic Direct Customer Business Intelligence Business Technology Governance IT Business Model Business Risk and Compliance Strategy Information Strategy Development Strategy Deployment Strategy Service Delivery Strategy Portfolio Management Customer Needs Identification Enterprise Architecture Business Resilience Strategy Service Support Strategy Service Management Tactical Control Market Planning and Comms. IT Management System Control Financial Accounting and Control Business Risk and Compliance Control Information Architecture Service Lifecycle Planning Service Implementation Plannning Service Delivery Control Customer Consulting and Advice Portfolio Value Management Site and Facility Administration Continuity Planning Infrastructure Resource Planning Service Demand and Performance Planning Technology Innovation HR Resource Planning and Administration Security, Privacy and Data Protection Information Lifecycle Planning Service and Solution Architecture Change Deployment Control Service Support Planning Sourcing Relationships and Admin. Operational Execute Service and Solution Selling Project Management Procurement and Contracts Business Compliance Analysis Information Content Service and Solution Creation and Testing Technology Implementation Infrastructure Resource Administration Service Performance Analysis Knowledge Management Vendor Service Co- ordination Business Resilience Operations Service and Solution Maintenance Service and Solution Rollout Service Support Operations Customer Contracts and Pricing User Identity and Access Processing

3. Plan and Manage Build Run IT Customer Relationship IT Business Strategy IT Business Administration Business Resilience Information Service Development Service Deployment Service Delivery & Support Strategic Direct Customer Business Intelligence Business Technology Governance IT Business Model Business Risk and Compliance Strategy Information Strategy Development Strategy Deployment Strategy Service Delivery Strategy Portfolio Management Customer Needs Identification Enterprise Architecture Business Resilience Strategy Service Support Strategy Service Management Tactical Control Market Planning and Comms. IT Management System Control Financial Accounting and Control Business Risk and Compliance Control Information Architecture Service Lifecycle Planning Service Implementation Plannning Service Delivery Control Customer Consulting and Advice Portfolio Value Management Site and Facility Administration Continuity Planning Infrastructure Resource Planning Service Demand and Performance Planning Technology Innovation HR Resource Planning and Administration Security, Privacy and Data Protection Information Lifecycle Planning Service and Solution Architecture Change Deployment Control Service Support Planning Sourcing Relationships and Admin. Operational Execute Service and Solution Selling Project Management Procurement and Contracts Business Compliance Analysis Information Content Service and Solution Creation and Testing Technology Implementation Infrastructure Resource Administration Service Performance Analysis Knowledge Management Vendor Service Co- ordination Business Resilience Operations Service and Solution Maintenance Service and Solution Rollout Service Support Operations Customer Contracts and Pricing User Identity and Access Processing The IT Department After Cloud So tell me: what roles should I be recruiting for as we move our IT to the cloud? HR Manager Pharmaceutical Company

4. IT Customer Relationship Competency: IT has to get closer to the business than ever before. Theyve always been at arms length. I think the cloud is the catalyst to get them thinking like this. Retail CFO Plan and Manage Build Run IT Customer Relationship Strategic Direct Customer Business Intelligence Customer Needs Identification Tactical Control Market Planning and Comms. Customer Consulting and Advice Service Demand and Performance Planning Operational Execute Service and Solution Selling Service Performance Analysis

5. IT Business Strategy Competency: Without some pretty clever analytics, were not going to be able to predict what the business is going to need and when. COO, Retail Bank. Plan and Manage Build Run IT Customer Relationship IT Business Strategy IT Business Admin Business Resilience Data Service Development Service Deployment Service Delivery & Support Strategic Direct Business Technology Governance Portfolio Management Enterprise Architecture Service Management Tactical Control IT Management System Control Portfolio Value Management Technology Innovation Operational Execute Project Management Knowledge Management

6. Plan and Manage Competancy: IT Business Strategy Administration Plan and Manage Build Run IT Customer Relationship IT Business Strategy IT Business Administration Business Resilience Data Service Development Service Deployment Service Delivery & Support Strategic Direct IT Business Model Tactical Control Financial Accounting and Control Site and Facility Administration HR Resource Planning and Administration Sourcing Relationships and Admin. Operational Execute Procurement and Contracts Vendor Service Co- ordination Customer Contracts and Pricing

7. Plan and Manage Competancy: Business Resilience Plan and Manage Build Run IT Customer Relationship IT Business Strategy IT Business Admin Business Resilience Data Service Development Service Deployment Service Delivery & Support Strategic Direct Business Risk and Compliance Strategy Business Resilience Strategy Tactical Control Business Risk and Compliance Control Continuity Planning Security, Privacy and Data Protection Operational Execute Business Compliance Analysis Business Resilience Operations User Identity and Access Processing

8. Plan and Manage Competancy: Information Plan and Manage Build Run IT Customer Relationship IT Business Strategy IT Business Admin Business Resilience Information Service Development Service Deployment Service Delivery & Support Strategic Direct Information Strategy Tactical Control Information Architecture Information Lifecycle Planning Operational Execute Information Content

9. Build Competency: Services and Solution Development and Deployment Plan and Manage Build Run IT Customer Relationship IT Business Strategy IT Business Admin Business Resilience Data Service Development Service Deployment Service Delivery & Support Strategic Direct Development Strategy Deployment Strategy Tactical Control Service Lifecycle Planning Service Implementation Planning Service and Solution Architecture Change Deployment Control Operational Execute Service and Solution Creation and Testing Technology Implementation Service and Solution Maintenance Service and Solution Rollout

10. Run Competency: Services Delivery & Support Traditionally wed have needed 40 people to run this infrastructure. Cloud takes this down to three. CTO :Global IT Service Provider Plan and Manage Build Run IT Customer Relationship IT Business Strategy IT Business Administration Business Resilience Data Service Development Service Deployment Service Delivery & Support Strategic Direct Service Delivery Strategy Service Support Strategy Tactical Control Service Delivery Control Infrastructure Resource Planning Service Support Planning Operational Execute Infrastructure Resource Administration Service Support Operations

11. Economist Magazine, May 2008: The rise of the cloud will transform the IT industry, but it will also profoundly change the way people work and companies operate Business- IT Strategy Enterprise Archtiecture: Capabilities IT Capability Gap Analysis using CBM-BoIT NSAI SWIFT 10:2012 etc.

12. The Future of the IT Department Exploring the impact of Cloud on IT Roles and Responsibilities moffatts@ie.ibm.com 353-86-8178314 @Stephen_Moffatt

13. Plan and Manage Build Run IT Customer Relationship IT Business Strategy IT Business Administration Business Resilience Information Service Development Service Deployment Service Delivery & Support Strategic Direct Customer Business Intelligence Business Technology Governance IT Business Model Business Risk and Compliance Strategy Information Strategy Development Strategy Deployment Strategy Service Delivery Strategy Portfolio Management Customer Needs Identification Enterprise Architecture Business Resilience Strategy Service Support Strategy Service Management Tactical Control Market Planning and Comms. IT Management System Control Financial Accounting and Control Business Risk and Compliance Control Information Architecture Service Lifecycle Planning Service Implementation Plannning Service Delivery Control Customer Consulting and Advice Portfolio Value Management Site and Facility Administration Continuity Planning Infrastructure Resource Planning Service Demand and Performance Planning Technology Innovation HR Resource Planning and Administration Security, Privacy and Data Protection Information Lifecycle Planning Service and Solution Architecture Change Deployment Control Service Support Planning Sourcing Relationships and Admin. Operational Execute Service and Solution Selling Project Management Procurement and Contracts Business Compliance Analysis Information Content Service and Solution Creation and Testing Technology Implementation Infrastructure Resource Administration Service Performance Analysis Knowledge Management Vendor Service Co- ordination Business Resilience Operations Service and Solution Maintenance Service and Solution Rollout Service Support Operations Customer Contracts and Pricing User Identity and Access Processing