Object Oriented Software Engineering Lifecycle and Requirements Elicitation

Object Oriented Software Engineering Lifecycle and Requirements Elicitation
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This article discusses the challenges and techniques associated with requirements elicitation and the software lifecycle in object oriented software engineering using UML, patterns, and Java. It covers topics such as problem statements, requirements specification, validating requirements, and software lifecycle models.

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1. Using UML, Patterns, and Java Object-Oriented Software Engineering Chapter 4, Requirements Elicitation

2. 2 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 2 Outline Motivation: Software Lifecycle Requirements elicitation challenges Problem statement Requirements specification Types of requirements Validating requirements Summary

3. 3 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 3 Software Lifecycle Definition Software lifecycle Models for the development of software Set of activities and their dependency relationships to each other to support the development of a software system Examples: Analysis, Design, Implementation, Testing Typical Lifecycle questions: Which activities should I select when I develop software? What are the dependencies between activities? How should I schedule the activities?

4. 4 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 4 A Typical Example of Software Lifecycle Activities System Design Detailed Design Implemen- tation Testing Requirements Elicitation Analysis

5. 5 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 5 Software Lifecycle Activities System Design Detailed Design Implemen- tation Testing Requirements Elicitation Use Case Model Analysis ...and their models

6. 6 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 6 Software Lifecycle Activities Application Domain Objects Expressed in terms of Use Case Model System Design Detailed Design Implemen- tation Testing Requirements Elicitation Analysis ...and their models

7. 7 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 7 Software Lifecycle Activities Sub- systems Structured by Application Domain Objects Expressed in terms of Use Case Model System Design Detailed Design Implemen- tation Testing Requirements Elicitation Analysis ...and their models

8. 8 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 8 Software Lifecycle Activities Sub- systems Structured by Solution Domain Objects Realized by Application Domain Objects Expressed in terms of Use Case Model System Design Detailed Design Implemen- tation Testing Requirements Elicitation Analysis ...and their models

9. 9 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 9 Software Lifecycle Activities Sub- systems Structured by class... class... class... Source Code Implemented by Solution Domain Objects Realized by Application Domain Objects Expressed in terms of Use Case Model System Design Detailed Design Implemen- tation Testing Requirements Elicitation Analysis ...and their models

10. 10 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 10 Software Lifecycle Activities Sub- systems Structured by class... class... class... Source Code Implemented by Solution Domain Objects Realized by Application Domain Objects Expressed in terms of Test Cases ? Verified By class.... ? Use Case Model System Design Detailed Design Implemen- tation Testing Requirements Elicitation Analysis ...and their models

11. 11 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 11 What is the best Software Lifecycle? Answering this question is the topics of the lecture on software lifecycle modeling For now we assume we have a set of predefined activities: Today we focus on the activity requirements elicitation

12. 12 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 12 Software Lifecycle Activities Application Domain Objects Subsystems class... class... class... Solution Domain Objects Source Code Test Cases ? Expressed in Terms Of Structured By Implemented By Realized By Verified By System Design Detailed Design Implemen- tation Testing class.... ? Requirements Elicitation Use Case Model Analysis

13. 13 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 13 What does the Customer say?

14. 14 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 14 First step in identifying the Requirements: System identification Two questions need to be answered: 1. How can we identify the purpose of a system? 2. What is inside, what is outside the system? These two questions are answered during requirements elicitation and analysis Requirements elicitation: Definition of the system in terms understood by the customer (Requirements specification) Analysis: Definition of the system in terms understood by the developer ( Technical specification, Analysis model) Requirements Process: Contains the activities Requirements Elicitation and Analysis.

15. 15 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 15 Techniques to elicit Requirements Bridging the gap between end user and developer: Questionnaires: Asking the end user a list of pre- selected questions Task Analysis: Observing end users in their operational environment Scenarios: Describe the use of the system as a series of interactions between a concrete end user and the system Use cases: Abstractions that describe a class of scenarios.

16. 16 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 16 Scenarios Scenario (Italian: that which is pinned to the scenery) A synthetic description of an event or series of actions and events. A textual description of the usage of a system. The description is written from an end users point of view. A scenario can include text, video, pictures and story boards. It usually also contains details about the work place, social situations and resource constraints.

17. 17 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 17 More Definitions Scenario : A narrative description of what people do and experience as they try to make use of computer systems and applications [M. Carroll, Scenario-Based Design, Wiley, 1995] A concrete, focused, informal description of a single feature of the system used by a single actor.

18. 18 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 18 Scenario-Based Design Scenarios can have many different uses during the software lifecycle Requirements Elicitation : As-is scenario, visionary scenario Client Acceptance Test: Evaluation scenario System Deployment: Training scenario Scenario-Based Design: The use of scenarios in a software lifecycle activity Scenario-based design is iterative Each scenario should be consisered as a work document to be augmented and rearranged (iterated upon) when the requirements, the client acceptance criteria or the deployment situation changes.

19. 19 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 19 Scenario-based Design Focuses on concrete descriptions and particular instances, not abstract generic ideas It is work driven not technology driven It is open-ended, it does not try to be complete It is informal, not formal and rigorous Is about envisioned outcomes, not about specified outcomes.

20. 20 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 20 Types of Scenarios As-is scenario: Describes a current situation. Usually used in re- engineering projects. The user describes the system Example : Description of Letter-Chess Visionary scenario: Describes a future system. Usually used in greenfield engineering and reengineering projects Can often not be done by the user or developer alone Example : Description of an interactive internet- based Tic Tac Toe game tournament Example : Description - in the year 1954 - of the Home Computer of the Future.

21. 21 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 21 A Visionary Scenario (1954): The Home Computer in 2004

22. 22 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 22 Additional Types of Scenarios (2) Evaluation scenario: Description of a user task against which the system is to be evaluated. Example: Four users (two novice, two experts) play in a TicTac Toe tournament in ARENA. Training scenario: A description of the step by step instructions that guide a novice user through a system Example: How to play Tic Tac Toe in the ARENA Game Framework.

23. 23 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 23 How do we find scenarios? Dont expect the client to be verbal if the system does not exist Client understands problem domain, not the solution domain. Dont wait for information even if the system exists What is obvious does not need to be said Engage in a dialectic approach You help the client to formulate the requirements The client helps you to understand the requirements The requirements evolve while the scenarios are being developed

24. 24 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 24 Heuristics for finding scenarios Ask yourself or the client the following questions: What are the primary tasks that the system needs to perform? What data will the actor create, store, change, remove or add in the system? What external changes does the system need to know about? What changes or events will the actor of the system need to be informed about? However, dont rely on questions and questionnaires alone Insist on task observation if the system already exists (interface engineering or reengineering) Ask to speak to the end user, not just to the client Expect resistance and try to overcome it.

25. 25 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 25 Scenario example: Warehouse on Fire Bob, driving down main street in his patrol car notices smoke coming out of a warehouse. His partner, Alice, reports the emergency from her car. Alice enters the address of the building into her wearable computer , a brief description of its location (i.e., north west corner), and an emergency level. She confirms her input and waits for an acknowledgment. John, the dispatcher, is alerted to the emergency by a beep of his workstation. He reviews the information submitted by Alice and acknowledges the report. He allocates a fire unit and sends the estimated arrival time (ETA) to Alice. Alice received the acknowledgment and the ETA.

26. 26 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 26 Observations about Warehouse on Fire Scenario Concrete scenario Describes a single instance of reporting a fire incident. Does not describe all possible situations in which a fire can be reported. Participating actors Bob, Alice and John

27. 27 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 27 After the scenarios are formulated Find all the use cases in the scenario that specify all instances of how to report a fire Example: Report Emergency in the first paragraph of the scenario is a candidate for a use case Describe each of these use cases in more detail Participating actors Describe the entry condition Describe the flow of events Describe the exit condition Describe exceptions Describe nonfunctional requirements Functional Modeling (see next lecture)

28. 28 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 28 Requirements Elicitation: Difficulties and Challenges Communicate accurately about the domain and the system People with different backgrounds must collaborate to bridge the gap between end users and developers Client and end users have application domain knowledge Developers have solution domain knowledge Identify an appropriate system (Defining the system boundary) Provide an unambiguous specification Leave out unintended features => 3 Examples.

29. 29 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 29 Defining the System Boundary is difficult What do you see here?

30. 30 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 30 Defining the System Boundary is difficult What do you see now?

31. 31 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 31 Defining the System Boundary is difficult What do you see now?

32. 32 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 32 Example of an Ambiguous Specification During a laser experiment, a laser beam was directed from earth to a mirror on the Space Shuttle Discovery The laser beam was supposed to be reflected back towards a mountain top 10,023 feet high The operator entered the elevation as 10023 The light beam never hit the mountain top What was the problem? The computer interpreted the number in miles...

33. 33 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 33 From the News: London underground train leaves station without driver! Example of an Unintended Feature He left the driver door open He relied on the specification that said the train does not move if at least one door is open The driver left his train to close the passenger door When he shut the passenger door, the train left the station without him The driver door was not treated as a door in the source code! What happened? A passenger door was stuck and did not close

34. 34 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 34 Requirements Process :problem statement Requirements elicitation Analysis Model Requirements Specification :dynamic model :analysis object model Analysis :nonfunctional requirements :functional model UML Activity Diagram

35. 35 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 35 Requirements Specification vs Analysis Model Both focus on the requirements from the users view of the system The requirements specification uses natural language (derived from the problem statement) The analysis model uses a formal or semi-formal notation We use UML.

36. 36 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 36 Types of Requirements Functional requirements Describe the interactions between the system and its environment independent from the implementation An operator must be able to define a new game. Nonfunctional requirements Aspects not directly related to functional behavior. The response time must be less than 1 second Constraints Imposed by the client or the environment The implementation language must be Java Called Pseudo requirements in the text book.

37. 37 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 37 Functional vs. Nonfunctional Requirements Functional Requirements Describe user tasks that the system needs to support Phrased as actions Advertise a new league Schedule tournament Notify an interest group Nonfunctional Requirements Describe properties of the system or the domain Phrased as constraints or negative assertions All user inputs should be acknowledged within 1 second A system crash should not result in data loss.

38. 38 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 38 Types of Nonfunctional Requirements Quality requirements Constraints or Pseudo requirements

39. 39 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 39 Types of Nonfunctional Requirements Usability Reliability Robustness Safety Performance Response time Scalability Throughput Availability Supportability Adaptability Maintainability Quality requirements Constraints or Pseudo requirements

40. 40 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 40 Types of Nonfunctional Requirements Usability Reliability Robustness Safety Performance Response time Scalability Throughput Availability Supportability Adaptability Maintainability Implementation Interface Operation Packaging Legal Licensing (GPL, LGPL) Certification Regulation Quality requirements Constraints or Pseudo requirements

41. 41 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 41 Task Find definitions for all the nonfunctional requirements on the previous slide and learn them by heart Understand their meaning and scope (their applicability).

42. Some Quality Requirements Definitions Usability The ease with which actors can use a system to perform a function Usability is one of the most frequently misused terms ((The system is easy to use) Usability must be measurable , otherwise it is marketing Example: Specification of the number of steps the measure! - to perform a internet-based purchase with a web browser Robustness : The ability of a system to maintain a function even if the user enters a wrong input even if there are changes in the environment Example: The system can tolerate temperatures up to 90 C Availability : The ratio of the expected uptime of a system to the aggregate of the expected up and down time Example: The system is down not more than 5 minutes per week.

43. 43 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 43 Nonfunctional Requirements: Examples Spectators must be able to watch a match without prior registration and without prior knowledge of the match. Usability Requirement The system must support 10 parallel tournaments Performance Requirement The operator must be able to add new games without modifications to the existing system. Supportability Requirement

44. 44 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 44 What should not be in the Requirements? System structure, implementation technology Development methodology Parnas, How to fake the software development process Development environment Implementation language Reusability It is desirable that none of these above are constrained by the client.

45. 45 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 45 Requirements Validation Requirements validation is a quality assurance step, usually performed after requirements elicitation or after analysis Correctness: The requirements represent the clients view Completeness: All possible scenarios, in which the system can be used, are described Consistency: There are no requirements that contradict each other.

46. 46 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 46 Requirements Validation (2) Clarity: Requirements can only be interpreted in one way Realism : Requirements can be implemented and delivered Traceability: Each system behavior can be traced to a set of functional requirements Problems with requirements validation: Requirements change quickly during requirements elicitation Inconsistencies are easily added with each change Tool support is needed!

47. 47 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 47 We can specify Requirements for Requirements Management Functional requirements: Store the requirements in a shared repository Provide multi-user access to the requirements Automatically create a specification document from the requirements Allow change management of the requirements Provide traceability of the requirements throughout the artifacts of the system.

48. 48 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 48 Tools for Requirements Management (2) DOORS ( Telelogic) Multi-platform requirements management tool, for teams working in the same geographical location. DOORS XT for distributed teams RequisitePro ( IBM/Rational) Integration with MS Word Project-to-project comparisons via XML baselines RD-Link ( http://www.ring-zero.com ) Provides traceability between RequisitePro & Telelogic DOORS Unicase ( http://unicase.org ) Research tool for the collaborative development of system models Participants can be geographically distributed.

49. 49 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 49 Different Types of Requirements Elicitation Greenfield Engineering Development starts from scratch, no prior system exists, requirements come from end users and clients Triggered by user needs Re-engineering Re-design and/or re-implementation of an existing system using newer technology Triggered by technology enabler Interface Engineering Provision of existing services in a new environment Triggered by technology enabler or new market needs

50. 50 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 50 Prioritizing requirements High priority Addressed during analysis, design, and implementation A high-priority feature must be demonstrated Medium priority Addressed during analysis and design Usually demonstrated in the second iteration Low priority Addressed only during analysis Illustrates how the system is going to be used in the future with not yet available technology

51. 51 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 51 Requirements Analysis Document Template 1. Introduction 2. Current system 3. Proposed system 3.1 Overview 3.2 Functional requirements 3.3 Nonfunctional requirements 3.4 Constraints (Pseudo requirements) 3.5 System models 3.5.1 Scenarios 3.5.2 Use case model 3.5.3 Object model 3.5.3.1 Data dictionary 3.5.3.2 Class diagrams 3.5.4 Dynamic models 3.5.5 User interfae 4. Glossary

52. 52 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 52 Section 3.3 Nonfunctional Requirements 3.3.1 User interface and human factors 3.3.2 Documentation 3.3.3 Hardware considerations 3.3.4 Performance characteristics 3.3.5 Error handling and extreme conditions 3.3.6 System interfacing 3.3.7 Quality issues 3.3.8 System modifications 3.3.9 Physical environment 3.3.10 Security issues 3.3.11 Resources and management issues

53. 53 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 53 Nonfunctional Requirements (Questions to overcome Writers block) User interface and human factors What type of user will be using the system? Will more than one type of user be using the system? What training will be required for each type of user? Is it important that the system is easy to learn? Should users be protected from making errors? What input/output devices are available Documentation What kind of documentation is required? What audience is to be addressed by each document?

54. 54 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 54 Nonfunctional Requirements (2) Hardware considerations What hardware is the proposed system to be used on? What are the characteristics of the target hardware, including memory size and auxiliary storage space? Performance characteristics Are there speed, throughput, response time constraints on the system? Are there size or capacity constraints on the data to be processed by the system? Error handling and extreme conditions How should the system respond to input errors? How should the system respond to extreme conditions?

55. 55 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 55 Nonfunctional Requirements (3) System interfacing Is input coming from systems outside the proposed system? Is output going to systems outside the proposed system? Are there restrictions on the format or medium that must be used for input or output? Quality issues What are the requirements for reliability? Must the system trap faults? What is the time for restarting the system after a failure? Is there an acceptable downtime per 24-hour period? Is it important that the system be portable?

56. 56 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 56 Nonfunctional Requirements (4) System Modifications What parts of the system are likely to be modified? What sorts of modifications are expected? Physical Environment Where will the target equipment operate? Is the target equipment in one or several locations? Will the environmental conditions be ordinary? Security Issues Must access to data or the system be controlled? Is physical security an issue?

57. 57 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 57 Nonfunctional Requirements (5) Resources and Management Issues How often will the system be backed up? Who will be responsible for the back up? Who is responsible for system installation? Who will be responsible for system maintenance?

58. 58 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 58 Example: Heathrow Luggage System On April 5, 2008 a system update was performed to upgrade the baggage handling: 50 flights were canceled on the day of the update A Bag Backlog of 20,000 bags was produced (Naomi Campbell had a fit and was arrested) The bags were resorted in Italy and eventually sent to the passengers via Federal Express What happened? Initial explanation: Computer failure in the high storage bay area in combination with shortage of personal

59. 59 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 59 Exercise Reverse engineer the requirements for the Heathrow luggage system Use the requirements analysis document template U se available information on the internet. Questions to ask: H ow are the bags stored after passengers have checked, but before they enter the plane? H ow are the bags retrieved from the storage area? What about existing luggage systems (legacy systems)? Scalability: How many users should the new luggage system support? H ow can this be tested before deployment? Throughput: How many suit cases/hour need to be supported?

60. 60 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 60 Bonus Question What changes to the requirements should have been done to avoid the Heathrow desaster?

61. 61 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 61 Exercise Solution Available information on the internet. Examples http://blogs.zdnet.com/projectfailures/?p=610 http://www.bloomberg.com/apps/news?pid=conewsstory&refer=conews &tkr=FDX:US&sid=aY4IqhBRcytA Examples of requirements: Automate the processing of No-Show passengers Use a high bay storage area (high rack warehouse) Provide a chaotic storage capability Combine two existing luggage systems (legacy systems): Early (hours before) and last minute checkins The system must be tested with 2500 volunteers The throughput must be at least 12000 suitcases/hour.

62. 62 Bernd Bruegge & Allen H. Dutoit Object-Oriented Software Engineering: Using UML, Patterns, and Java 62 Additional Readings Scenario-Based Design John M. Carrol, Scenario-Based Design: Envisioning Work and Technology in System Development, John Wiley, 1995 Usability Engineering: Scenario-Based Development of Human Computer Interaction, Morgan Kaufman, 2001 Heathrow Luggage System: http://blogs.zdnet.com/projectfailures/?p=610 http://www.bloomberg.com/apps/news?pid=conewsstory&refer=c onews&tkr=FDX:US&sid=aY4IqhBRcytA Additional Information about Heathrow (In German) Panne auf Flughhe Null (Spiegel): http://www.spiegel.de/reise/aktuell/0,1518,544768,00.ht ml Zurck in das rotierende Chaos (FAZ): http://www.faz.net/s/Rub7F4BEE0E0C39429A8565089709B70C44/ Doc~EC1120B27386C4E34A67A5EE8E5523433~ATpl~Ecommon ~Scontent.html

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